Award

Out of Hours Call Handling & Telecare Alarm Monitoring Service Contract

FREEBRIDGE COMMUNITY HOUSING LIMITED

This public procurement record has 1 release in its history.

Award

10 Aug 2020 at 07:00

Award Notice
Summary of the contracting process

The procurement process pertains to Freebridge Community Housing Limited, which is seeking a provider for their Out of Hours Call Handling & Telecare Alarm Monitoring Service Contract. This tender falls under the services category, specifically focusing on call centre operations, and is located in King's Lynn, East of England. The procurement method used is an open procedure, with the contracting process completed on 6th August 2020, following the contract's initiation on 7th August 2020 and set to conclude on 6th August 2023. The total contract value is £140,082.

This tender presents significant opportunities for businesses involved in service delivery, particularly those specialising in call centre operations and telecare services. Small and medium-sized enterprises (SMEs) would be especially well-suited to compete for this contract, as the buyer has indicated a preference for SME participation. Companies with experience in managing telecare systems, particularly those using 'Tynetec' equipment, may find this a favourable opportunity to expand their service offerings and establish a partnership with a reputable organisation in the community housing sector.

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Notice Information

Notice Title

Out of Hours Call Handling & Telecare Alarm Monitoring Service Contract

Notice Description

At Freebridge we are reviewing the current Out of Hours Call Handling and Telecare Alarm Monitoring Services contract and require a provider to management and maintain the service outside of our normal operation hours. We currently have 17 Sheltered Scheme sites with approx. 650 residents using our Telecare Alarm service, approx. 700 alarm connections and approx. 8,600 residents across all stock relying on the out of hours call service. All of our Telecare Alarm equipment is manufactured by 'Tynetec' operating on an Open Protocol

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-167541f3-adf4-4be0-abfa-4d19143d3b2e
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/e3b7ffe7-94f5-4c6a-affa-f0bffdeef14a
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
£140,082 £100K-£500K
Lots Value
Not specified
Awards Value
£140,082 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
10 Aug 20205 years ago
Submission Deadline
5 Aug 2020Expired
Future Notice Date
Not specified
Award Date
5 Aug 20205 years ago
Contract Period
6 Aug 2020 - 6 Aug 2023 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
FREEBRIDGE COMMUNITY HOUSING LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
KING'S LYNN
Postcode
PE30 1DZ
Post Town
Peterborough
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH5 Norfolk
Small Region (ITL 3)
TLH52 North and West Norfolk
Delivery Location
Not specified
Local Authority
King's Lynn and West Norfolk
Electoral Ward
St. Margaret's with St. Nicholas
Westminster Constituency
North West Norfolk

Supplier Information

Number of Suppliers
1
Supplier Name

MEDEQUIP ASSISTIVE TECHNOLOGY

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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