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Provision of Merchant Acquirer Services

Driver & Vehicle Licensing Agency

This public procurement record has 2 releases in its history.

AwardUpdate

14 Oct 2026 at 12:39

Award Notice
Award

27 Jun 2022 at 10:30

Award Notice
Summary of the contracting process

The Driver and Vehicle Licensing Agency (DVLA) procured merchant acquiring services to process credit and debit card payments across online, cardholder-present and cardholder-not-present channels. The service covers online, manual and telephone transaction processing, integrated system links, rented chip-and-PIN terminals, and online payment and settlement accessed via the internet. The requirement supports the DVLA’s collection and processing of payments through its service environments. The work is for the DVLA in Swansea, Wales. In practical terms, this is a financial services requirement combining payment acceptance, transaction handling, terminal provision and settlement rather than a purchase of standalone equipment. Suppliers whose business centres on card acquiring and payment-processing services are the closest fit.

The procurement is complete and was awarded to Barclays Bank PLC on 31 May 2022. The awarded value was £69.17 million. The tender estimated a value between £69.17 million and £89.99 million. The contract period runs from 31 May 2022 to 31 May 2027; two one-year extension options were exercised on 31 January 2025, changing the end date to 31 May 2027. Bids were due by 21 April 2021 under an open procedure. The award description names Adyen UK, Checkout.com, Worldpay, Stripe and Lloyds Bank among the unsuccessful bidders. The procurement was marked as unsuitable for small and medium-sized enterprises and voluntary, community and social enterprises.

For suppliers that did not win, this award demonstrates demand from the DVLA for an integrated merchant-acquiring service supporting payments across online, telephone, manual and in-person channels. A credible competitor would need to process card transactions reliably across both cardholder-present and cardholder-not-present settings, connect with the buyer’s systems, provide chip-and-PIN terminals, and deliver online payment and settlement. The incumbent’s award indicates that the buyer selected a supplier for a broad, joined-up service rather than a single payment component. The procurement was marked as unsuitable for SMEs and VCSEs, pointing to a requirement better matched to providers with the capacity to deliver a large, multi-channel public-sector payment service. These capabilities define the relevant competitive position for this buyer.

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Notice Information

Notice Title

Provision of Merchant Acquirer Services

Notice Description

The Agreement will be for the services of a Merchant Acquirer to facilitate credit and debit card processing on behalf of the Authority within the following environments: - - Internet - Cardholder present - Cardholder not present The service to be provided will include as a minimum: - Transaction processing - online, manual and telephone - Integrated system links - Provision of rented processing terminals with Chip and Pin functionality - Online payment and settlement service accessed via the internet. ***Contract contains 2 x 1 years extension options which were enacted 31/01/2025, the contract end date has been changed to 31/05/2027.*** Additional information: Previous Notice: 2021/S 000-007863

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-16876928-fc1a-471f-b7a9-f6fe8c4a7c08
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/cc355c3c-a99d-45a7-90c9-d7e9a504efbd
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

66 - Financial and insurance services

CPV Codes

66000000 - Financial and insurance services

Notice Value(s)

Tender Value
£89,990,000 £10M-£100M
Lots Value
Not specified
Awards Value
£69,170,000 £10M-£100M
Contracts Value
Not specified

Notice Dates

Publication Date
14 Oct 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
31 May 20224 years ago
Contract Period
31 May 2022 - 31 May 2027 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Driver & Vehicle Licensing Agency
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SWANSEA
Postcode
SA6 7JL
Postcode Area
Swansea
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL4 Mid and South West Wales
Small Region (ITL 3)
TLL43 Swansea
Delivery Location
TLL Wales
Local Authority
Swansea
Electoral Ward
Mynydd-bach
Westminster Constituency
Swansea West

Supplier Information

Number of Suppliers
1
Supplier Name

Barclays Bank PLC

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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