Award

Provision of Customer Centre as a Service

NHS PROPERTY SERVICES LIMITED

This public procurement record has 1 release in its history.

Award

20 Oct 2025 at 15:26

Award Notice
Summary of the contracting process

The procurement process conducted by NHS Property Services Limited has reached the award stage for the contract titled "Provision of Customer Centre as a Service." This procurement falls under the services category, specifically "Customer services" with the CPV code 79342300. The contract, valued at £532,109.16, covers a period from 26 October 2025 to 25 October 2028. The procurement process used a selective method, specifically as a call-off from a framework agreement. The location for this project is within England, United Kingdom, and the final date for the tender submission was on 3 September 2025.

This tender presents a promising opportunity for small and medium-sized enterprises (SMEs), given its suitability criteria. Enterprises specialising in customer services technology and operations stand to benefit significantly from such opportunities, as demonstrated by the award of the contract to Charterhouse Voice & Data Ltd. Engaging in such tenders allows businesses to secure long-term contracts and enhance their portfolio, particularly those looking to expand within the public sector realm.

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Notice Information

Notice Title

Provision of Customer Centre as a Service

Notice Description

Provision of Customer Centre as a Service

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-16b0e06d-5d03-4c15-8048-2cecff1d370f
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/0139511e-0ec3-42af-88b6-739a3a399ebc
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79342300 - Customer services

Notice Value(s)

Tender Value
£532,109 £500K-£1M
Lots Value
Not specified
Awards Value
£532,109 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
20 Oct 20254 months ago
Submission Deadline
3 Sep 2025Expired
Future Notice Date
Not specified
Award Date
16 Oct 20254 months ago
Contract Period
25 Oct 2025 - 25 Oct 2028 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS PROPERTY SERVICES LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
STOCKPORT
Postcode
SK4 1BS
Post Town
Stockport
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD35 Greater Manchester South East
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Stockport
Electoral Ward
Brinnington & Stockport Central
Westminster Constituency
Stockport

Supplier Information

Number of Suppliers
1
Supplier Name

CHARTERHOUSE VOICE & DATA

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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