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Amazon Connect Telephony - SBS25-009

NHS North of England Commissioning Support Unit (hosted by NHS England)

This public procurement record has 1 release in its history.

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01 Aug 2025 at 11:59

Award Notice
Summary of the contracting process

The NHS North of England Commissioning Support Unit, hosted by NHS England, has awarded a contract for cloud-based telephony services utilising Amazon Connect. This procurement process, classified under the software package and information systems industry category, aims to deliver a scalable telephony solution in alignment with the existing CSU platform. The location for this procurement is Durham, United Kingdom, and it reached the award stage with the contract beginning on 1st August 2025 and concluding on 31st March 2027. The procurement method was selective, executed as a call-off from a framework agreement, with the tender period having ended on 20th May 2025. The awarded contract value amounts to £31,000.

This tender presents significant business growth opportunities, particularly for enterprises specialising in cloud-based telephony systems and software solutions. While the procurement was conducted selectively, businesses with strong capabilities in delivering integrated telephony services as part of a larger system can find this type of contract beneficial. Despite not being marked as particularly suitable for SMEs and VCSEs, organisations with expertise in leveraging Amazon Connect for comprehensive services may find similar tenders advantageous for expanding their client base and showcasing their technical proficiency in large-scale solutions.

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Notice Information

Notice Title

Amazon Connect Telephony - SBS25-009

Notice Description

NHS North of England Care System Support (NECS) has a requirement for a cloud-based telephony provision. The solution must leverage Amazon Connect to deliver a comprehensive, scalable, and reliable telephony service which aligns with the wider CSU platform in-use.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-16da7e75-71da-4265-8ba4-dafb14b1bdce
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/25f000b7-0967-4e8e-9f51-6729205c37a0
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Goods
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£31,000 Under £100K
Lots Value
Not specified
Awards Value
£31,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
1 Aug 20251 years ago
Submission Deadline
20 May 2025Expired
Future Notice Date
Not specified
Award Date
30 Jul 20251 years ago
Contract Period
1 Aug 2025 - 31 Mar 2027 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS North of England Commissioning Support Unit (hosted by NHS England)
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
DURHAM
Postcode
DH1 3YG
Postcode Area
Durham
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC41 Durham
Delivery Location
Not specified
Local Authority
County Durham
Electoral Ward
Neville's Cross
Westminster Constituency
City of Durham

Supplier Information

Number of Suppliers
1
Supplier Name

AMAZON WEB SERVICES EMEA SARL UK BRANCH

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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