Award

Out of Hours Call Handling Service 2023

CHP

This public procurement record has 1 release in its history.

Award

29 Apr 2024 at 10:26

Award Notice
Summary of the contracting process

The contracting authority, CHP, based in Chelmsford, United Kingdom, has awarded a contract titled "Out of Hours Call Handling Service 2023" in the services category. The contract, with a value of £132,000 GBP, follows an open procedure. The tender period ended on December 7, 2023, and the contract period is from March 29, 2024, to March 28, 2026.

This procurement opportunity can benefit businesses specializing in telephone-answering services, especially SMEs and VCSEs. Companies interested in providing call centre services during out-of-hours periods, including weekends and holidays, can find growth opportunities through this contract with CHP. The awarded supplier, Orbis Protect Ltd, started the contract on March 29, 2024, taking responsibility for managing emergency calls and offering essential services on behalf of CHP.

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Notice Information

Notice Title

Out of Hours Call Handling Service 2023

Notice Description

AWARD NOTICE CHP has an in-house Customer Resolution Centre (CRC) which handles all incoming calls to CHP between the hours of 8am to 5pm Monday to Friday. CHP are looking for a call centre that can manage out of hours calls from our residents during the hours of 5pm - 8am to include weekends, bank holidays, Christmas and New Year. These calls include emergency repairs, and signposting to relevant organisations/agencies when the Customer Resolution Centre is not open. CHP require the provider to have an allocated telephone at their office so CHP calls can be transferred and answered in the name of CHP.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-16e8afab-173c-4e25-a029-884420386f67
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/05b9e055-32dc-4665-bca9-9f6589ab4450
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79510000 - Telephone-answering services

Notice Value(s)

Tender Value
£132,000 £100K-£500K
Lots Value
Not specified
Awards Value
£143,568 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
29 Apr 20241 years ago
Submission Deadline
7 Dec 2023Expired
Future Notice Date
Not specified
Award Date
27 Mar 20241 years ago
Contract Period
29 Mar 2024 - 28 Mar 2026 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CHP
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CHELMSFORD
Postcode
CM2 5LB
Post Town
Chelmsford
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH3 Essex
Small Region (ITL 3)
TLH36 Heart of Essex
Delivery Location
Not specified
Local Authority
Chelmsford
Electoral Ward
Chelmer Village and Beaulieu Park
Westminster Constituency
Chelmsford

Supplier Information

Number of Suppliers
1
Supplier Name

ORBIS PROTECT

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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