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BT1907 - Lone Worker Solution

Luton Council

This public procurement record has 1 release in its history.

Award

17 Jul 2026 at 10:46

Award Notice
Summary of the contracting process

Luton Council procured a lone-worker monitoring service, classified as an information systems service (CPV 48810000). The requirement covers continuous 24/7 monitoring of alarms, with escalation to emergency services or nominated contacts according to agreed protocols. It also includes real-time coordination, incident logging and incident escalation, alongside user training, onboarding support and access to e-learning modules. The supplier must provide a UK-based helpdesk for technical support and assistance to users. Delivery is intended to cover the United Kingdom, with the procurement record also listing Europe, the Isle of Man, the Channel Islands, British Overseas Territories and the rest of the world. The buying organisation is Luton Council, based at Town Hall, George Street, Luton.

This procurement has been awarded and the tender is complete. Luton Council used a tender process described as “Other”. The tender submission deadline was 1 June 2026 at 9:30am. The estimated procurement value was £42,000. The contract was awarded to Skyguard T.A. Peoplesafe on 1 July 2026 for £42,000. The award record gives a contract period from 16 July 2026 to 21 June 2027. The tender record gives the intended contract period as 22 June 2026 to 21 June 2027. The award is active. The published requirement states that the service is not marked as suitable for small and medium-sized enterprises or voluntary, community and social enterprises.

This requirement is most relevant to established specialist providers of lone-worker protection and alarm-response services. A credible competitor would need reliable 24/7 alarm monitoring, the operational capability to coordinate incidents in real time, and robust escalation arrangements involving emergency services or nominated contacts. The service also demands incident logging and the ability to follow agreed response protocols consistently. Suppliers should be able to support implementation through user onboarding, training and e-learning, rather than supplying monitoring alone. A UK-based technical support and user-assistance helpdesk is part of the expected service model. The successful supplier was a large organisation, while the opportunity was not identified as SME-suitable, indicating a requirement suited to providers with established monitoring operations, support infrastructure and nationwide delivery capability.

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Notice Information

Notice Title

BT1907 - Lone Worker Solution

Notice Description

Lone Worker Monitoring - 24/7 monitoring of alarms with escalation to emergency services or nominated contacts. Real-time coordination, incident logging, and escalation based on agreed protocols. Delivery of user training, onboarding support, and access to e-learning modules. Access to a UK-based helpdesk for technical support and user assistance.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-17364512-a905-4f74-89ce-d4a5277271cd
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/97daedad-ff08-42a6-a204-de5aabf559d4
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48810000 - Information systems

Notice Value(s)

Tender Value
£42,000 Under £100K
Lots Value
Not specified
Awards Value
£42,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
17 Jul 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
1 Jul 20263 months ago
Contract Period
16 Jul 2026 - 21 Jun 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Luton Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LUTON
Postcode
LU1 2BQ
Postcode Area
Luton
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH2 Bedfordshire and Hertfordshire
Small Region (ITL 3)
TLH21 Luton
Delivery Location
Not specified
Local Authority
Luton
Electoral Ward
Central
Westminster Constituency
Luton South and South Bedfordshire

Supplier Information

Number of Suppliers
1
Supplier Name

Skyguard Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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