Award

Experts by Experience

CARE QUALITY COMMISSION

This public procurement record has 1 release in its history.

Award

02 Apr 2026 at 16:37

Award Notice
Summary of the contracting process

The Care Quality Commission (CQC) has concluded the procurement process for the "Experts by Experience" contracts, aimed at enhancing health and social care services in England. This procurement is classified under personnel supply services and health and social work services, catering to both SMEs and VCSE entities. The contracting process adopted a restricted procedure above threshold, indicating a selective approach to vendor participation. The awarded contract, valued at approximately £8.74 million, commenced on 1 April 2026, with a completion date set for 31 March 2029. Key information regarding the award was published on 2 April 2026, marking the process as complete with suppliers Choice Support and National Voices engaging in the delivery across specified regions in England.

This tender facilitates significant opportunities for businesses specialising in consultancy, healthcare personnel supply, and community engagement services, particularly those with capabilities in handling regulatory activities and public engagement strategies. Businesses with a focus on subject matter expertise or those involved in expanding public engagement networks stand to benefit from enhanced exposure and growth potential within the UK's health and social care sector. The involvement of SMEs and VCSEs is encouraged, providing a platform for these entities to demonstrate their unique competencies and contribute to the improvement of care quality standards, thereby fostering business and sectoral growth.

Find more tenders on our Open Data Platform.
How relevant is this notice?

Notice Information

Notice Title

Experts by Experience

Notice Description

The Care Quality Commission (CQC) is the independent regulator of health and social care in England. We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve. We monitor, inspect and regulate services and publish what we find. Where we find poor care, we will use our powers to take action. CQC has a legal duty under the Health and Social Care Act to involve people in the way it works. The Health and Social Care Act 2008, specifies that CQC can 'arrange for any of its functions to be exercised by, or with the assistance of, service users and carers'. The Experts by Experience contracts are key mechanisms used by CQC to achieve this. Lot 1 CQC Experts by Experience Services: this lot is for support to regulatory activity conducted by subject matter experts with lived experience of specific healthcare or social care needs. Lot 2 CQC Public Engagement Network: this lot is for developing and maintaining and expanding the public engagement network and organising related events. Contract Reference: CQC EPS 102 Additional information: Previous notice about this procurement https://www.contractsfinder.service.gov.uk/Notice/27d41508-d1b7-4d5f-9cac-ce6b17134a08 Published date: 21 February 2025 For further details for each awarded lot, please use the link to the Find a Tender Service Contract Award Notice: https://www.find-tender.service.gov.uk/Notice/031156-2026

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-18129da2-e172-4029-ae07-72f06a6cebab
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/887e5f1d-5263-4d01-a0c6-5d3b51214d08
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure (above threshold)
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

85 - Health and social work services

CPV Codes

79400000 - Business and management consultancy and related services

79620000 - Supply services of personnel including temporary staff

85000000 - Health and social work services

Notice Value(s)

Tender Value
£10,000,000 £10M-£100M
Lots Value
Not specified
Awards Value
£8,742,856 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
2 Apr 2026Yesterday
Submission Deadline
3 Apr 2025Expired
Future Notice Date
Not specified
Award Date
26 Mar 20261 weeks ago
Contract Period
31 Mar 2026 - 31 Mar 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CARE QUALITY COMMISSION
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NEWCASTLE UPON TYNE
Postcode
NE1 4PA
Post Town
Newcastle upon Tyne
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC43 Tyneside
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Newcastle upon Tyne
Electoral Ward
Monument
Westminster Constituency
Newcastle upon Tyne Central and West

Supplier Information

Number of Suppliers
2
Supplier Names

CHOICE SUPPORT

NATIONAL VOICES

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-18129da2-e172-4029-ae07-72f06a6cebab-2026-04-02T17:37:11+01:00",
    "date": "2026-04-02T17:37:11+01:00",
    "ocid": "ocds-b5fd17-18129da2-e172-4029-ae07-72f06a6cebab",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "CF-3473900D0O000000rwimUAA",
        "title": "Experts by Experience",
        "description": "The Care Quality Commission (CQC) is the independent regulator of health and social care in England. We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve. We monitor, inspect and regulate services and publish what we find. Where we find poor care, we will use our powers to take action. CQC has a legal duty under the Health and Social Care Act to involve people in the way it works. The Health and Social Care Act 2008, specifies that CQC can 'arrange for any of its functions to be exercised by, or with the assistance of, service users and carers'. The Experts by Experience contracts are key mechanisms used by CQC to achieve this. Lot 1 CQC Experts by Experience Services: this lot is for support to regulatory activity conducted by subject matter experts with lived experience of specific healthcare or social care needs. Lot 2 CQC Public Engagement Network: this lot is for developing and maintaining and expanding the public engagement network and organising related events. Contract Reference: CQC EPS 102 Additional information: Previous notice about this procurement https://www.contractsfinder.service.gov.uk/Notice/27d41508-d1b7-4d5f-9cac-ce6b17134a08 Published date: 21 February 2025 For further details for each awarded lot, please use the link to the Find a Tender Service Contract Award Notice: https://www.find-tender.service.gov.uk/Notice/031156-2026",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "79620000",
            "description": "Supply services of personnel including temporary staff"
        },
        "additionalClassifications": [
            {
                "id": "85000000",
                "scheme": "CPV",
                "description": "Health and social work services"
            },
            {
                "id": "79400000",
                "scheme": "CPV",
                "description": "Business and management consultancy and related services"
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "postalCode": "NE1 4PA"
                    },
                    {
                        "region": "England",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 10000000,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Restricted procedure (above threshold)",
        "tenderPeriod": {
            "endDate": "2025-04-03T12:00:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2026-04-01T00:00:00+01:00",
            "endDate": "2029-03-31T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": true
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-CFS-238199",
            "name": "Care Quality Commission",
            "identifier": {
                "legalName": "Care Quality Commission"
            },
            "address": {
                "streetAddress": "Citygate, Gallowgate",
                "locality": "Newcastle upon Tyne",
                "postalCode": "NE1 4PA",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Commercial and Contracts Team",
                "email": "commercialcontracts@cqc.org.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-CFS-333202",
            "name": "Choice Support",
            "identifier": {
                "legalName": "Choice Support"
            },
            "address": {
                "streetAddress": "84 Holland Road, Maidstone, ME14 1UT"
            },
            "roles": [
                "supplier"
            ]
        },
        {
            "id": "GB-CFS-333203",
            "name": "National Voices",
            "identifier": {
                "legalName": "National Voices"
            },
            "address": {
                "streetAddress": "The Foundry, 17 Oval Way Vauxhall, SE11 5RR"
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-238199",
        "name": "Care Quality Commission"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-18129da2-e172-4029-ae07-72f06a6cebab-1",
            "status": "active",
            "date": "2026-03-26T00:00:00Z",
            "datePublished": "2026-04-02T17:37:10+01:00",
            "value": {
                "amount": 8742856,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-333202",
                    "name": "Choice Support"
                },
                {
                    "id": "GB-CFS-333203",
                    "name": "National Voices"
                }
            ],
            "contractPeriod": {
                "startDate": "2026-04-01T00:00:00+01:00",
                "endDate": "2029-03-31T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/887e5f1d-5263-4d01-a0c6-5d3b51214d08",
                    "datePublished": "2026-04-02T17:37:10+01:00",
                    "format": "text/html",
                    "language": "en"
                }
            ]
        }
    ]
}