Tender

PIN: UK_446 - EOL AI Customer Chat Bot

BRITISH COUNCIL

This public procurement record has 2 releases in its history.

TenderAmendment

07 Feb 2025 at 15:45

Tender Notice
Tender

07 Feb 2025 at 15:28

Tender Notice
Summary of the contracting process

The British Council is inviting tenders for the provision of an AI Customer Chat Bot for its English Online service, under the title "UK_446 - EOL AI Customer Chat Bot". This procurement falls within the industry category of Customer Relation Management software, with an additional focus on sales or marketing software packages. The tender process follows an open procedure and is currently in the "tender" stage. Potential bidders should note the tender submission deadline of 14 March 2025, with the contract expected to commence on 5 May 2025 and conclude by 31 October 2025. The contracting authority's address is 1 Redman Place, Stratford, London, E20 1JQ, United Kingdom, and the procurement is targeted towards SMEs. The scope covers multiple regions including British Overseas Territories and the European Continent, maintaining extensive reach worldwide.

The procurement offers substantial opportunities for businesses specialised in AI and customer service technologies to demonstrate their innovative solutions within a high-traffic environment – British Council's English Online platform attracts around 800,000 visitors monthly. This project could provide significant business growth for companies capable of delivering intuitive and multilingual AI chat bots that enhance user experience by supporting varied customer needs, from registration assistance to personalised product suggestions. The project initially spans six months for proof-of-concept delivery, with potential extensions adding up to four years, making it an ideal venture for skilled firms aiming to establish long-term engagement with a prestigious global organization.

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Notice Information

Notice Title

PIN: UK_446 - EOL AI Customer Chat Bot

Notice Description

British Council English Online offers personalized language courses to help learners gain confidence and improve their speaking, pronunciation, and vocabulary skills. Our platform provides small group classes and private one-to-one sessions, allowing students to customize their timetable based on their goals and interests. We cater to all proficiency levels, from beginner to advanced. At any point during the student's journey, they may need assistance and guidance for: Getting started and where to go next, how to navigate the site Guidance through the sign up/registration process Answering common questions on services, policies, offers Being able to handle questions in different languages and to respond in that language Product suggestions based on history and user preferences Personalised promotions/discounts Allowing the user to provide feedback and to also include short surveys Current monthly website traffic: ~800,000 visitors The Contract awarded will be originally for a period of 6 month during which the selected supplier will delivery a proof of concept. After this in case of success of this proof of concept the British Council may extend agreement 4 further times with each extension no longer than 1 year each. Additional information: If you are interested in expressing an interest and/or bidding for this project, please go to https://in-tendhost.co.uk/britishcouncil . You may then have to register your company before you can express an interest for this project and get access the documents. Is a Recurrent Procurement Type? : No

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-181e6ad7-718f-48da-bf2f-bf174e5895b0
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/37e5f76d-7016-408b-ab9d-92931c092343
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48445000 - Customer Relation Management software package

48481000 - Sales or marketing software package

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
7 Feb 20251 years ago
Submission Deadline
14 Mar 2025Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
5 May 2025 - 31 Oct 2025 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
BRITISH COUNCIL
Contact Name
Aung Thein
Contact Email
aung.thein@britishcouncil.org
Contact Phone
-

Buyer Location

Locality
LONDON
Postcode
E20 1JQ
Post Town
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI41 Hackney and Newham
Delivery Location
Not specified
Local Authority
Newham
Electoral Ward
Stratford Olympic Park
Westminster Constituency
Stratford and Bow

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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