Award

Helpdesk System

NOTTINGHAM UNIVERSITY HOSPITALS NHS TRUST

This public procurement record has 1 release in its history.

Award

16 May 2025 at 17:55

Award Notice
Summary of the contracting process

Nottingham University Hospitals NHS Trust has successfully completed the procurement process for a Helpdesk System under the industry category of Computer-related professional services. The contract was awarded to Freshworks Technologies UK Limited following a selective procurement method, specifically a call-off from the G-Cloud 14 Framework. This award, valued at £30,420, was completed on 31st March 2025, with the service contract period ranging from 1st April 2025 to 31st March 2026. The location specified for the delivery of this contract is Nottingham, UK, postal code NG5 1PB. The procurement process is now in the award stage and was initiated to enhance customer support and ensure continued operation of the hospital's helpdesk system.

This contract presents substantial growth opportunities for businesses specialising in system and support services, particularly those providing comprehensive helpdesk solutions. The Trust’s requirements focus on enhancing productivity, team collaboration, and customer visibility, which are key areas where innovative technology and IT service companies can excel. Companies that are classified as SMEs are well-suited to compete in similar tenders, given the procurement method's suitability criteria. The contract underscores the demand for specialized IT service solutions in public health institutions, offering a valuable platform for business expansion and building long-term public sector relationships.

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Notice Information

Notice Title

Helpdesk System

Notice Description

Nottingham University Hospitals NHS Trust (the Trust) requires an ongoing, expert Helpdesk System to ensure continued operation and to enhance the customer support due to better customer visibility, increased productivity, team-collaboration and richer reporting. In the event of a failure, the Helpdesk System could become inoperable, which would significantly increase the risk of the hospital staff not being able to access the system. To prevent such scenarios and ensure the continued functionality of the helpdesk system, the Trust has entered into a 12-month service agreement with Freshworks Inc via the G-Cloud 14 Framework.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-18b6e202-1e97-4781-a622-852e0fa663bf
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/fcfe369b-a8bf-44b6-afd9-a54868358f20
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Not specified
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72250000 - System and support services

72590000 - Computer-related professional services

Notice Value(s)

Tender Value
£30,420 Under £100K
Lots Value
Not specified
Awards Value
£30,420 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
16 May 20259 months ago
Submission Deadline
3 Mar 2025Expired
Future Notice Date
Not specified
Award Date
30 Mar 202511 months ago
Contract Period
31 Mar 2025 - 31 Mar 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NOTTINGHAM UNIVERSITY HOSPITALS NHS TRUST
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NOTTINGHAM
Postcode
NG5 1PB
Post Town
Nottingham
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF1 Derbyshire and Nottinghamshire
Small Region (ITL 3)
TLF14 Nottingham
Delivery Location
Not specified
Local Authority
Nottingham
Electoral Ward
Sherwood
Westminster Constituency
Nottingham East

Supplier Information

Number of Suppliers
1
Supplier Name

FRESHWORKS TECHNOLOGIES

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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