Award

Contact Centre Services

NATIONAL HIGHWAYS LIMITED

This public procurement record has 1 release in its history.

Award

31 Mar 2022 at 20:03

Award Notice
Summary of the contracting process

The procurement process involves National Highways Limited as the buying organisation, which is seeking to contract for "Contact Centre Services" under the G Cloud 12 framework. This contract falls within the industry category of highways consultancy services, specifically located in England. The tender process, initiated on 31st March 2022, has completed the award phase, with the awarded contract valued at £825,456. The contract period is set to run from 1st April 2022 to 31st March 2023, with the tender period having ended on 26th January 2022.

This tender presents significant opportunities for businesses looking to expand in the services sector, particularly those specialising in telephony contact centre solutions. Small and medium-sized enterprises (SMEs) would be well-positioned to compete, given the procurement's suitability criteria favouring such businesses. Companies with expertise in providing customer service solutions tailored for highways or transportation-related sectors may find this contract particularly aligned with their capabilities, enabling growth through partnerships with a prominent public sector entity.

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Notice Information

Notice Title

Contact Centre Services

Notice Description

Telephony Contact Centre Additional information: Name of Framework G Cloud 12

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-19021357-a96f-42a4-9731-caf00b92ebc9
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/c702b232-ec9b-492f-9ecb-5f5aee0e4be9
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other - G Cloud Selection
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

71 - Architectural, construction, engineering and inspection services

CPV Codes

71311210 - Highways consultancy services

Notice Value(s)

Tender Value
£825,456 £500K-£1M
Lots Value
Not specified
Awards Value
£825,456 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
31 Mar 20223 years ago
Submission Deadline
26 Jan 2022Expired
Future Notice Date
Not specified
Award Date
27 Jan 20224 years ago
Contract Period
31 Mar 2022 - 31 Mar 2023 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NATIONAL HIGHWAYS LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GUILDFORD
Postcode
GU1 4LZ
Post Town
Guildford
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ2 Surrey, East and West Sussex
Small Region (ITL 3)
TLJ25 West Surrey
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Guildford
Electoral Ward
Stoke
Westminster Constituency
Guildford

Supplier Information

Number of Suppliers
1
Supplier Name

FOEHN

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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