Award

Contact Centre Technology Services

DEPARTMENT FOR EDUCATION

This public procurement record has 1 release in its history.

Award

18 Mar 2021 at 11:27

Award Notice
Summary of the contracting process

The Department for Education is conducting a procurement process for "Contact Centre Technology Services," which falls under the telecommunications systems category. This contract, valued at £1,268,672, was awarded on 21 January 2021, with the contract period running until 20 January 2026. The full range of services required will be delivered across various locations, including the United Kingdom and British Overseas Territories. The procurement method utilised was selective, involving a call-off from a framework agreement.

This tender presents significant opportunities for businesses, particularly small and medium-sized enterprises (SMEs), to engage in the growing field of contact centre technology. Companies that specialise in telecommunications systems, IT services, or digital customer service solutions would be well-positioned to compete. The breadth of the contract and its extended duration also offers a chance for sustained business growth and collaboration within the sector.

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Notice Information

Notice Title

Contact Centre Technology Services

Notice Description

The services within this contract provide the Department with a full omni channel Contact Centre Platform

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-194ad046-56a8-4d51-93a2-cab4fef5f7fb
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/d945eebf-909e-4263-b8f0-de3ea4e3eae0
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

CPV Codes

32524000 - Telecommunications system

Notice Value(s)

Tender Value
£1,268,672 £1M-£10M
Lots Value
Not specified
Awards Value
£1,268,672 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
18 Mar 20214 years ago
Submission Deadline
16 Sep 2020Expired
Future Notice Date
Not specified
Award Date
21 Jan 20215 years ago
Contract Period
21 Jan 2021 - 20 Jan 2026 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR EDUCATION
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1P 3BT
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

ATOS IT SERVICES

Further Information

Notice URLs

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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