Award

GB-St Helens: Provision of Tenant Satisfaction Measure Surveys & Other Customer Feedback

TORUS62LTD

This public procurement record has 1 release in its history.

Award

29 Apr 2025 at 15:55

Summary of the contracting process

The procurement process managed by Torus62 Ltd aimed at acquiring tenant satisfaction measure surveys and other customer feedback services has reached its award stage. The contract, with a value of £57,000, has been awarded to Acuity Research & Practice Ltd, a large-scale supplier, and will run from 1st May 2025 to 30th April 2027. The procurement was classified under customer survey services, focusing on the goods category, with activities taking place in the North West region of the United Kingdom. Although the procurement method is not specified, the tender period closed on 2nd April 2025, and the award was made active on the same day. This contracting process has been marked complete as of 29th April 2025.

This tender presents significant opportunities for businesses specialising in customer survey services, particularly those capable of delivering large-scale operations over a prolonged contract period. While Torus62 Ltd has chosen a large-scale supplier, this contract highlights the potential for companies in the North West region that can provide comprehensive tenant satisfaction and customer feedback solutions. Though the procurement did not specify suitability for SMEs or voluntary, community, and social enterprise organisations, businesses operating in these domains, equipped with the necessary capacity and resources, might still find valuable prospects in similar future opportunities. Engaging in these projects can not only enhance their portfolio but also establish a robust presence in the public sector market.

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Notice Title

GB-St Helens: Provision of Tenant Satisfaction Measure Surveys & Other Customer Feedback

Notice Description

Provision of Tenant Satisfaction Measure Surveys & Other Customer Feedback

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-196f4143-7e72-4f3d-8959-6adfbb3685c0
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/ee6ebf0d-3822-401c-bb62-df4c8d11ff64
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79342310 - Customer survey services

Notice Value(s)

Tender Value
£57,000 Under £100K
Lots Value
Not specified
Awards Value
£57,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
29 Apr 202510 months ago
Submission Deadline
1 Apr 2025Expired
Future Notice Date
Not specified
Award Date
1 Apr 202510 months ago
Contract Period
30 Apr 2025 - 30 Apr 2027 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
TORUS62LTD
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
ST HELENS
Postcode
WA9 1LD
Post Town
Warrington
Country
England

Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD71 East Merseyside
Delivery Location
TLD North West (England)

Local Authority
St. Helens
Electoral Ward
Peasley Cross & Fingerpost
Westminster Constituency
St Helens South and Whiston

Supplier Information

Number of Suppliers
1
Supplier Name

ACUITY RESEARCH & PRACTICE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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