Award

Independent Support Service for Witnesses, Referrers and Members of the Public

NURSING AND MIDWIFERY COUNCIL

This public procurement record has 5 releases in its history.

AwardUpdate

27 Jan 2026 at 11:20

Award Notice
AwardUpdate

10 Jan 2023 at 11:56

Award Notice
Award

10 Jan 2023 at 11:54

Award Notice
TenderAmendment

13 Jul 2022 at 13:52

Tender Notice
Tender

12 Jul 2022 at 17:00

Tender Notice
Summary of the contracting process

The Nursing and Midwifery Council (NMC), based in London, has completed the procurement process for the "Independent Support Service for Witnesses, Referrers and Members of the Public" project. This contract falls under the CPV classification of helpdesk and support services. The awarded contract is valued at £143,878 and was initially published on 12 July 2022. The procurement used an open procedure and was targeted below the threshold, allowing broad participation. The contract period began on 1 January 2023 and will continue until 10 April 2026, catering to the United Kingdom. The procurement stage as of the latest update is the Award stage, with the award finalised and published on 10 January 2023.

This tender presents lucrative opportunities for SMEs specialising in support services, particularly those that can offer scalable and round-the-clock telephone support. Businesses in the service industry, adept at delivering person-centred and trauma-informed care, would find this project aligns well with their expertise. The successful bidder, Victim Support, a small to medium-sized enterprise, exemplifies the type of organisation well-suited to meet the contract's challenges and requirements. The open procurement method encourages transparency and provides potential for sector growth and increased market participation for suitable service providers.

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Notice Information

Notice Title

Independent Support Service for Witnesses, Referrers and Members of the Public

Notice Description

As part of the Nursing and Midwifery Council (NMC) person-centred approach, and in line with our Fitness to Practise (FtP) strategy, we are committed to providing support to people going through the fitness to practise process. Fitness to practise proceedings can be difficult, stressful and intimidating for witnesses, referrers and members of the public. There is a risk of secondary harm for people reliving their experience as part of an investigation or hearing. We need to be mindful of trauma informed engagement with people we engage with. The NMC require an accessible telephone support line where people, who raise concerns about people on our register, can seek independent support, help and advice. The proposed service should be able to answer calls promptly and be available 24 hours a day, 365 days a year, as required by the NMC and/or client demand. The model of service delivery should allow for scaling up or down to meet the needs of clients. Suppliers interested in participating in this procurement exercise are requested to express an interest in this via the Atamis e-Sourcing portal https://nmcprocurementportal.force.com/s/Welcome, where the tender will be published (Project Name: Independent Support Service for Witnesses, Referrers and Members of the Public, Project reference: C1041).

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-19741ae7-aeae-40e3-be47-c8805eebcbdc
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/02d13278-69e0-4a00-bd44-6c4c3d7ccd85
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72253000 - Helpdesk and support services

Notice Value(s)

Tender Value
£144,000 £100K-£500K
Lots Value
Not specified
Awards Value
£143,878 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
27 Jan 20263 weeks ago
Submission Deadline
4 Aug 2022Expired
Future Notice Date
Not specified
Award Date
1 Jan 20233 years ago
Contract Period
1 Jan 2023 - 10 Apr 2026 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NURSING AND MIDWIFERY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
W1B 1PZ
Post Town
West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
Marylebone
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

VICTIM SUPPORT

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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