Award

Provision of UK Customer Satisfaction Index Report - Extension

DRIVER & VEHICLE LICENSING AGENCY

This public procurement record has 1 release in its history.

Award

24 May 2022 at 12:27

Award Notice
Summary of the contracting process

The contract titled "Provision of UK Customer Satisfaction Index Report - Extension" was awarded by the Driver & Vehicle Licensing Agency (DVLA), located in Swansea, Wales. This procurement falls under the industry category of research and development services and related consultancy services. The contract was originally established under a direct procurement method as a single tender action, with a minimum value of £8,300 and a total value of £16,600. The extension to the contract was confirmed on 2 August 2021 and will run until 1 August 2023, following a tender period that ended on 30 June 2021.

This opportunity is particularly suited for businesses specialising in research and development services, especially those with expertise in customer satisfaction analytics. Small and medium enterprises (SMEs) may find this contract advantageous, as the procurement process has been designed to encourage their participation. Competitors should prepare to demonstrate their capabilities in executing research-based consultancy projects that cater to customer satisfaction metrics.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Provision of UK Customer Satisfaction Index Report - Extension

Notice Description

Option to extend on Contract PS/21/01 (1+1+1) First option taken up extending the contract to 1 Aug 2023 Additional information: Extension of Contract PS/21/01

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-1a02741c-a343-4f7e-8a5d-3a1f7f73437d
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/bdbbc7ee-5d32-4629-9e93-5881745f075d
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Single tender action (below threshold)
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

CPV Codes

73000000 - Research and development services and related consultancy services

Notice Value(s)

Tender Value
£16,600 Under £100K
Lots Value
Not specified
Awards Value
£16,600 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
24 May 20223 years ago
Submission Deadline
30 Jun 2021Expired
Future Notice Date
Not specified
Award Date
1 Aug 20214 years ago
Contract Period
1 Aug 2021 - 1 Aug 2023 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DRIVER & VEHICLE LICENSING AGENCY
Contact Name
Jean Jackson
Contact Email
jean.jackson@dvla.gov.uk
Contact Phone
01792 788565

Buyer Location

Locality
SWANSEA
Postcode
SA6 7JL
Post Town
Swansea
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL4 Mid and South West Wales
Small Region (ITL 3)
TLL43 Swansea
Delivery Location
Not specified
Local Authority
Swansea
Electoral Ward
Mynydd-bach
Westminster Constituency
Swansea West

Supplier Information

Number of Suppliers
1
Supplier Name

INSTITUTE OF CUSTOMER SERVICE

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-1a02741c-a343-4f7e-8a5d-3a1f7f73437d-2022-05-24T13:27:40+01:00",
    "date": "2022-05-24T13:27:40+01:00",
    "ocid": "ocds-b5fd17-1a02741c-a343-4f7e-8a5d-3a1f7f73437d",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "PS/21/01",
        "title": "Provision of UK Customer Satisfaction Index Report - Extension",
        "description": "Option to extend on Contract PS/21/01 (1+1+1) First option taken up extending the contract to 1 Aug 2023 Additional information: Extension of Contract PS/21/01",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "73000000",
            "description": "Research and development services and related consultancy services"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "postalCode": "SA6 7JL"
                    }
                ]
            }
        ],
        "minValue": {
            "amount": 8300,
            "currency": "GBP"
        },
        "value": {
            "amount": 16600,
            "currency": "GBP"
        },
        "procurementMethod": "direct",
        "procurementMethodDetails": "Single tender action (below threshold)",
        "tenderPeriod": {
            "endDate": "2021-06-30T11:59:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2021-08-02T00:00:00+01:00",
            "endDate": "2023-08-01T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/NsBK36A7",
            "name": "Driver & Vehicle Licensing Agency",
            "identifier": {
                "legalName": "Driver & Vehicle Licensing Agency",
                "scheme": "GB-SRS",
                "id": "sid4gov.cabinetoffice.gov.uk/NsBK36A7"
            },
            "address": {
                "streetAddress": "Longview Road,Clase",
                "locality": "SWANSEA",
                "postalCode": "SA67JL",
                "countryName": "Wales"
            },
            "contactPoint": {
                "name": "Jean Jackson",
                "email": "jean.jackson@dvla.gov.uk",
                "telephone": "01792 788565"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-COH-03316394",
            "name": "INSTITUTE OF CUSTOMER SERVICE",
            "identifier": {
                "legalName": "INSTITUTE OF CUSTOMER SERVICE",
                "scheme": "GB-COH",
                "id": "03316394"
            },
            "address": {
                "streetAddress": "Mill House, 8 Mill Street LONDON SE1 2BA GB"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/NsBK36A7",
        "name": "Driver & Vehicle Licensing Agency"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-1a02741c-a343-4f7e-8a5d-3a1f7f73437d-1",
            "status": "active",
            "date": "2021-08-02T00:00:00+01:00",
            "datePublished": "2022-05-24T13:27:40+01:00",
            "value": {
                "amount": 16600,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-COH-03316394",
                    "name": "INSTITUTE OF CUSTOMER SERVICE"
                }
            ],
            "contractPeriod": {
                "startDate": "2021-08-02T00:00:00+01:00",
                "endDate": "2023-08-01T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/bdbbc7ee-5d32-4629-9e93-5881745f075d",
                    "datePublished": "2022-05-24T13:27:40+01:00",
                    "format": "text/html",
                    "language": "en"
                },
                {
                    "id": "2",
                    "documentType": "awardNotice",
                    "description": "Option to Extend taken up",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/7474801c-9888-4ef1-8287-201294ae8ad6",
                    "format": "application/pdf"
                },
                {
                    "id": "3",
                    "documentType": "awardNotice",
                    "description": "Previous award notice",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/11d9f654-4daf-46d1-989d-770d2350104a",
                    "format": "application/pdf"
                }
            ]
        }
    ]
}