Award

BT Smart Messaging 25/26

NORFOLK AND NORWICH UNIVERSITY HOSPITALS NHS FOUNDATION TRUST

This public procurement record has 1 release in its history.

Award

02 Jun 2025 at 10:32

Award Notice
Summary of the contracting process

This procurement process involves the Norfolk and Norwich University Hospitals NHS Foundation Trust, which has engaged in a selective procurement method through a call-off from a framework agreement for the "BT Smart Messaging 25/26" project. This initiative falls under the Enhanced Messaging Service (EMS) category. The procurement aims at delivering a Smart Messaging platform designed for multiple channels such as SMS, voice, email, and Rich Communications Services. The location for delivery spans various regions including the United Kingdom, Europe, and others, with the service starting from 21st April 2025 and lasting until 20th April 2027. The contract value is set at £75,715.20, and the award status has been marked active as of 28th April 2025.

Opportunities for business growth stem from the specialised requirement for enhanced messaging services. Businesses with expertise in managing web-based multi-channel communication platforms and the ability to develop APIs for automation and integration will find this project particularly aligned with their capabilities. Large-scale companies, rather than SMEs or VCSEs, are better positioned to compete due to the scale and complexity associated with fulfilling the comprehensive messaging requirements outlined. This contract opens doors for businesses to expand their technological offerings, leveraging the chance to serve a significant NHS Trust.

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Notice Information

Notice Title

BT Smart Messaging 25/26

Notice Description

The Smart Messaging platform, complete with its suite of applications and APIs, is designed to help organisations fulfil their messaging requirements across multiple channels, such as SMS, voice, email and Rich Communications Services, "RCS". It is a web-based tool that simultaneously supports the composition and management of outbound and inbound campaigns. Organisations will be able to build contact databases, personalise messages, schedule campaigns and manage opt-in and opt-out lists to ensure regulatory compliance. The platform also provides a comprehensive set of APIs to enable development, migration and automation of existing and new services, enabled across multiple channels.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-1a4fb60d-79a7-43bd-8a40-1164cf6dcc50
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/5a943aa3-cc00-47ca-a7b9-c21b5f909b0b
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

CPV Codes

64212200 - Enhanced Messaging Service (EMS) services

Notice Value(s)

Tender Value
£75,715 Under £100K
Lots Value
Not specified
Awards Value
£75,715 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
2 Jun 20258 months ago
Submission Deadline
20 Apr 2025Expired
Future Notice Date
Not specified
Award Date
27 Apr 202510 months ago
Contract Period
20 Apr 2025 - 20 Apr 2027 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NORFOLK AND NORWICH UNIVERSITY HOSPITALS NHS FOUNDATION TRUST
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NORWICH
Postcode
NR4 7UY
Post Town
Norwich
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH5 Norfolk
Small Region (ITL 3)
TLH53 Breckland and South Norfolk
Delivery Location
Not specified
Local Authority
South Norfolk
Electoral Ward
Cringleford
Westminster Constituency
South Norfolk

Supplier Information

Number of Suppliers
1
Supplier Name

BRITISH TELECOMMUNICATIONS PUBLIC

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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