Tender

ITT for the Provision of Out of Hours, Scheduled and Overflow Contact Centre Services

ACCENT HOUSING LTD

This public procurement record has 1 release in its history.

Tender

21 Jul 2023 at 09:26

Tender Notice
Summary of the contracting process

The buying organisation, Accent Housing Ltd, has published an Invitation to Tender (ITT) for the Provision of Out of Hours, Scheduled and Overflow Contact Centre Services in the postal and telecommunications services industry category. The tender, with a closing date of 21st August 2023 at 13:00hrs, is at the planning stage and involves a 36-month initial contract term with a possible 12-month extension. The procurement method is an open procedure, targeting businesses to provide comprehensive contact centre services specifically tailored to Accent's corporate strategy requirements.

This tender from Accent Housing Ltd presents an opportunity for businesses specialising in contact centre services to expand their operations. Small and medium-sized enterprises (SMEs) are well-suited to compete for this contract, which requires experience in delivering out of hours call handling services. Businesses should focus on presenting strong quality proposals, competitive pricing, and a track record of successful similar provision to enhance their chances of securing this contract and adding tangible value to Accent's operations.

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Notice Information

Notice Title

ITT for the Provision of Out of Hours, Scheduled and Overflow Contact Centre Services

Notice Description

Working in partnership with Accent and its other agencies to enable delivery of its corporate strategy in an efficient manner, Accent are looking for a single Contractor to deliver high quality comprehensive Out of Hours Contact Center Services. Including but not limited to: Out of Hours Contact Center Call Handling, Planned / Scheduled call handling Overflow Call Handling The successful Contractor will have an experienced skill set and a proven track record of providing a similar out of hours contact center provision. A combination of key proposals for service delivery, strong quality offerings, and contract management alongside keen commercial pricing are fundamental parts of this contract, with high expectations of the appointed Contractor's abilities to support and add value to Accent in a tangible and meaningful manner. Initial contract term is 36 months ( 3 Years) with the option to extend by 1 x 12 months - at Accent's discretion. Date of Publication: 21st July 2023 Closing Date & Time: 21st August 2023 at 13:00hrs All correspondence must be via the Proactis eTendering portal: https://procontract.due-north.com/ No email correspondence will be responded to.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-1a931396-5178-4b08-8ac1-74a5eac8e135
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/e4011f64-d042-4f6c-9116-e568c8d03b2a
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

CPV Codes

64000000 - Postal and telecommunications services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
21 Jul 20232 years ago
Submission Deadline
21 Aug 2023Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
3 Oct 2023 - 3 Oct 2026 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ACCENT HOUSING LTD
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SHIPLEY
Postcode
BD17 7SW
Post Town
Bradford
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE41 Bradford
Delivery Location
Not specified
Local Authority
Bradford
Electoral Ward
Baildon
Westminster Constituency
Shipley

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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