Award

Complaint Handling Satisfaction Tracking Survey

OFFICE OF RAIL AND ROAD

This public procurement record has 1 release in its history.

Award

02 Mar 2017 at 12:12

Award Notice
Summary of the contracting process

The procurement process involves the OFFICE OF RAIL AND ROAD, which is seeking research services for a project titled "Complaint Handling Satisfaction Tracking Survey". This procurement falls under the services category, specifically related to survey services (CPV code: 79311000). The tender period ended on 20th December 2016, with the contract period commencing on 21st December 2016 and concluding on 24th November 2017. The total value of the contract is £19,700 and the location for service delivery includes various regions such as the United Kingdom and British Overseas Territories.

This tender presents a significant opportunity for businesses engaged in market research and survey services, especially small and medium-sized enterprises (SMEs) looking to expand their service offerings. Companies specialising in data analysis, customer satisfaction assessments, and similar research methodologies would be well-suited to compete for future tenders in this space, capitalising on a growing demand for effective complaint handling processes within the rail industry.

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Notice Information

Notice Title

Complaint Handling Satisfaction Tracking Survey

Notice Description

The provision and management of research tracking passenger complaints to licenced Train Operating Companies

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-1af76319-ff85-4399-9881-061ddd08d206
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/fce11916-ea79-4aef-9c63-fbd64cb34cc5
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79311000 - Survey services

Notice Value(s)

Tender Value
£19,700 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
2 Mar 20178 years ago
Submission Deadline
20 Dec 2016Expired
Future Notice Date
Not specified
Award Date
20 Dec 20169 years ago
Contract Period
21 Dec 2016 - 24 Nov 2017 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
OFFICE OF RAIL AND ROAD
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
WC2B 4AN
Post Town
Central London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

CRITICAL RESEARCH

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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