Award

Freshworks Software

DFTC - DEPARTMENT FOR TRANSPORT

This public procurement record has 2 releases in its history.

AwardUpdate

23 Oct 2025 at 19:33

Award Notice
Award

23 Oct 2025 at 19:30

Award Notice
Summary of the contracting process

The recent procurement process for the project titled "Freshworks Software" initiated by DfTc - Department for Transport, located at 33 Horseferry Rd, London, involved acquiring an ITSM tool to manage requests by internal teams. The procurement falls under the "Software package and information systems" industry category with a total contract value of £42,792. The procurement was conducted through a selective procurement method as a call-off from a framework agreement, concluding on 31st August 2025. The contract award stage is now complete, with the awarded supplier being Freshworks Inc., effective from 31st August 2025 to 31st August 2026.

Businesses in the IT software services industry stand to benefit significantly from similar tenders, especially those with expertise in providing comprehensive software packages and support systems. Despite the use of a framework agreement limiting new entrants, firms already part of the framework could leverage this by enhancing their portfolios. Opportunities for growth include providing software that aids in automation and process management, catering to governmental departments, and building relationships that could lead to future collaborations. Large-scale firms with experience in government contracts would particularly be well-suited for such opportunities.

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Notice Information

Notice Title

Freshworks Software

Notice Description

ITSM tool used by DfT internal teams to manage requests.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-1afbbf5a-6a17-4336-9a64-b4b2da087e64
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/3501e6af-cf77-43b8-bd69-4938d85ea03e
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£42,792 Under £100K
Lots Value
Not specified
Awards Value
£42,792 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
23 Oct 20254 months ago
Submission Deadline
30 Aug 2025Expired
Future Notice Date
Not specified
Award Date
22 Sep 20255 months ago
Contract Period
30 Aug 2025 - 31 Aug 2026 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DFTC - DEPARTMENT FOR TRANSPORT
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1P 4DR
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
TLI London
Local Authority
Westminster
Electoral Ward
Vincent Square
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

FRESHWORKS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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