Tender

CBC-1196-T-DB EDT Contact Centre

CENTRAL BEDFORDSHIRE COUNCIL

This public procurement record has 1 release in its history.

Tender

09 Apr 2021 at 14:33

Tender Notice
Summary of the contracting process

The Central Bedfordshire Council is currently inviting tenders for the CBC-1196-T-DB EDT Contact Centre, aimed at providing an emergency social work service outside of regular hours. This procurement falls under the services industry category, specifically focusing on call centre services, and is located in Bedfordshire, United Kingdom. The tender is at the active stage with a deadline for submissions set for 30 April 2021. The contract period is scheduled to commence on 31 May 2021 and will continue until 30 June 2023. The procurement method is an open procedure, suitable for suppliers who meet the requisite qualifications.

This tender presents a significant opportunity for businesses specialising in emergency social care and call centre operations. Companies with prior experience in delivering similar services, especially those familiar with the complexities of social work and safeguarding procedures, will be particularly well-suited to compete. With a focus on collaboration with local councils, this contract can foster growth for businesses that can demonstrate reliability and a strong record in emergency response services.

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Notice Information

Notice Title

CBC-1196-T-DB EDT Contact Centre

Notice Description

You are invited to tender for The Emergency Duty Team (EDT) Contact Centre. EDT provides an emergency social work service out of hours, the service is hosted by Central Bedfordshire Council (CBC) and provides a service to Bedford Borough Council (BBC) and Luton Borough Council (LBC) under Service Level Agreements. EDT respond to all emergency social care situations that arise out of hours and which cannot be left until the next working day. EDT will act to ensure the immediate protection and safeguarding of children, young people, and adults who are at risk of harm. All work is undertaken within the relevant legislative framework. Prospective contractors must be able to demonstrate previous experience of similar work and be prepared to provide references. Suppliers wishing further information on this are invited to use this e-tendering system to 'Express Interest' to obtain the relevant documents. If you are not registered on the system, you will be required to do so at that point. Once you are logged in to the system, tender documents can be accessed from the 'My Tenders' area of the website. Please allow sufficient time to make a return via the system; late returns will not be accepted and the system will automatically prevent returns after the deadline time. Any questions should be raised via the correspondence facility. Additional information: Is a Recurrent Procurement Type? : No

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-1b1f2cba-c7f6-490d-951a-654edd47b024
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/30d64686-4d9f-4470-afd8-127ce83876bb
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
9 Apr 20214 years ago
Submission Deadline
30 Apr 2021Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 May 2021 - 30 Jun 2023 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CENTRAL BEDFORDSHIRE COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BEDFORDSHIRE
Postcode
SG17 5TQ
Post Town
Stevenage
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH2 Bedfordshire and Hertfordshire
Small Region (ITL 3)
TLH25 Central Bedfordshire
Delivery Location
Not specified
Local Authority
Central Bedfordshire
Electoral Ward
Shefford
Westminster Constituency
Hitchin

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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