Award

Provision of highly customisable cloud-based software to support our contact handling and incident management processes for GOV.UK

GOVERNMENT DIGITAL SERVICE

This public procurement record has 1 release in its history.

Award

29 Dec 2017 at 12:16

Award Notice
Summary of the contracting process

The Government Digital Service has recently completed a procurement process for the provision of highly customisable cloud-based software to support contact handling and incident management processes for GOV.UK. The contract, valued at £260,700, was awarded on 18 June 2017 and spans from 30 June 2017 to 29 June 2018. This selective procurement method involved a call-off from the G-Cloud 9 Framework, with the main industry category classified under IT services, specifically consulting and software development. The delivery addresses are located in London, United Kingdom, and the tender period closed on 12 June 2017.

This contract presents significant opportunities for SMEs specialising in software development and IT consulting, particularly those capable of providing tailored solutions that facilitate complex routing paths for government contact handling. Companies with expertise in SaaS (Software as a Service) offerings, particularly those familiar with the G-Cloud framework, would be well-positioned to compete for future similar tenders. Engaging in such procurements can enhance business visibility and foster growth in the public sector.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Provision of highly customisable cloud-based software to support our contact handling and incident management processes for GOV.UK

Notice Description

The requirement is for highly customisable cloud-based software to support our contact handling and incident management processes for GOV.UK and potentially in the future for other part of GDS. Specifically, the software package will need to provide easy ability to create custom routing paths for internal GDS users, other government users of our software, enquiries from the general public, and service-related communication from third-party suppliers Additional information: Awarded via the G-Cloud 9 Framework.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-1ba8e5ed-9de5-408a-852c-0a0f35fb9d8d
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/7207d5c8-eb47-4762-b00b-722ce0ab9037
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£260,700 £100K-£500K
Lots Value
Not specified
Awards Value
£260,700 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
29 Dec 20178 years ago
Submission Deadline
12 Jun 2017Expired
Future Notice Date
Not specified
Award Date
17 Jun 20178 years ago
Contract Period
29 Jun 2017 - 29 Jun 2018 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
GOVERNMENT DIGITAL SERVICE
Contact Name
GDS
Contact Email
gds-procurement@digital.cabinet-office.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
E1 8QS
Post Town
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
TLI London
Local Authority
Tower Hamlets
Electoral Ward
Whitechapel
Westminster Constituency
Bethnal Green and Stepney

Supplier Information

Number of Suppliers
1
Supplier Name

ZENDESK

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-1ba8e5ed-9de5-408a-852c-0a0f35fb9d8d-2017-12-29T12:16:46Z",
    "date": "2017-12-29T12:16:46Z",
    "ocid": "ocds-b5fd17-1ba8e5ed-9de5-408a-852c-0a0f35fb9d8d",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "WP1392",
        "title": "Provision of highly customisable cloud-based software to support our contact handling and incident management processes for GOV.UK",
        "description": "The requirement is for highly customisable cloud-based software to support our contact handling and incident management processes for GOV.UK and potentially in the future for other part of GDS. Specifically, the software package will need to provide easy ability to create custom routing paths for internal GDS users, other government users of our software, enquiries from the general public, and service-related communication from third-party suppliers Additional information: Awarded via the G-Cloud 9 Framework.",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "72000000",
            "description": "IT services: consulting, software development, Internet and support"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "London",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 260700,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Call-off from a framework agreement",
        "tenderPeriod": {
            "endDate": "2017-06-12T23:59:59+01:00"
        },
        "contractPeriod": {
            "startDate": "2017-06-30T00:00:00+01:00",
            "endDate": "2018-06-29T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-GOR-OT1056",
            "name": "Government Digital Service",
            "identifier": {
                "legalName": "Government Digital Service",
                "scheme": "GB-GOR",
                "id": "OT1056"
            },
            "address": {
                "streetAddress": "White Chapel Building, 10 Whitechapel High Street",
                "locality": "LONDON",
                "postalCode": "E1 8QS",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "GDS",
                "email": "gds-procurement@digital.cabinet-office.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-CFS-75282",
            "name": "ZENDESK, INC.",
            "identifier": {
                "legalName": "ZENDESK, INC."
            },
            "address": {
                "streetAddress": "989 MARKET ST STE 300 CA 941031708 US"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-GOR-OT1056",
        "name": "Government Digital Service"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-1ba8e5ed-9de5-408a-852c-0a0f35fb9d8d-1",
            "status": "active",
            "date": "2017-06-18T00:00:00+01:00",
            "datePublished": "2017-12-29T12:16:46Z",
            "value": {
                "amount": 260700,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-75282",
                    "name": "ZENDESK, INC."
                }
            ],
            "contractPeriod": {
                "startDate": "2017-06-30T00:00:00+01:00",
                "endDate": "2018-06-29T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/7207d5c8-eb47-4762-b00b-722ce0ab9037",
                    "datePublished": "2017-12-29T12:16:46Z",
                    "format": "text/html",
                    "language": "en"
                }
            ]
        }
    ]
}