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Customer Workstream Leadership - West Midlands Bus Franchising Programme

WEST MIDLANDS COMBINED AUTHORITY

This public procurement record has 1 release in its history.

Award

10 Jul 2026 at 14:22

Award Notice
Summary of the contracting process

The West Midlands Combined Authority is overseeing the procurement process for the "Customer Workstream Leadership - West Midlands Bus Franchising Programme," classified under the Project Management Consultancy Services category. This tender, using a selective procurement method through a call-off from a framework agreement, was awarded on 18th June 2026. The procurement is primarily located in the West Midlands, UK, with a contract value of £97,346.94 GBP. The tender commenced on 20th May 2026 and is set to complete by 19th August 2026, with the service delivery requiring flexible participation at WMCA/TfWM sites. The procurement process is completed and currently in the award stage.

This contract presents opportunities for businesses specialising in project management consultancy services, particularly those adept at stakeholder engagement and governance reporting. As the contract encourages SME participation, it is an appealing opportunity for small to medium enterprises capable of delivering comprehensive consultancy and customer experience design services. The involvement in a high-profile public transport project, like the West Midlands Bus Franchising Programme, can significantly elevate a business's profile and provide substantial growth opportunities by enhancing their expertise and visibility in public sector projects.

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Notice Information

Notice Title

Customer Workstream Leadership - West Midlands Bus Franchising Programme

Notice Description

Workstream of the West Midlands Bus Franchising Programme. The services include project management leadership of the Customer Workstream, customer experience design support, stakeholder and customer engagement strategy support, governance reporting, decision-making paper coordination, risk management support, business analysis support and preparation for Day 1 customer-facing operations under the bus franchising programme. The contract covers up to 120 consultancy days over a three-month period. Delivery will be provided on a flexible hybrid basis, with attendance at WMCA/TfWM sites and relevant meetings where required.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-1bfc5e0c-d2c0-4a79-b38d-53ef698154ba
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/145e780e-eadb-4ceb-abdf-9cfb65cff946
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72224000 - Project management consultancy services

Notice Value(s)

Tender Value
£97,346 Under £100K
Lots Value
Not specified
Awards Value
£97,346 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
10 Jul 20265 days ago
Submission Deadline
19 May 2026Expired
Future Notice Date
Not specified
Award Date
17 Jun 20264 weeks ago
Contract Period
19 May 2026 - 19 Aug 2026 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WEST MIDLANDS COMBINED AUTHORITY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BIRMINGHAM
Postcode
B19 3SD
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
TLG West Midlands (England)
Local Authority
Birmingham
Electoral Ward
Newtown
Westminster Constituency
Birmingham Ladywood

Supplier Information

Number of Suppliers
1
Supplier Name

CONSTELLIA PUBLIC

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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