Notice Information
Notice Title
PROVISION OF TELEPHONY SERVICES
Notice Description
This requirement is for the renewal of existing DVLA core telephony services including call charges and line rental. The current contract is due to expire July 2016. However, DVLA have contingency extension options in place to cover services whilst the tender is concluded if required. The majority of services will be delivered to DVLA premises in Swansea, which include the DVLA Contact Centre based at Swansea Vale which handles the main incoming NGN traffic. The Contact Centre is located at SA7 0EE and supports some 1100 staff, Ty Felin located at Fforestfach SA 4AW, supporting some sixty staff with very low usage, and DVLA main site located at Longview Rd SA6 7JL which supports the majority of the DDI traffic and some five thousand staff. However, please note that DVLA also has a number of remote and home workers which could require services across the whole of the United Kingdom. The tender is for continuation of DVLA's voice services, internet access and voice network circuits for the next three years, with the option to extend for two further periods of one year each. Voice services will include but are not limited to delivery of; Non geographic traffic for both 0300 and 0906 numbers Outbound calls Rental of circuits such as ISDN30, ISDN2, analogue lines, broadband circuits, managed internet lines, SIP trunks and WAN links etc. Requirements include reliability of service, online management of our nongeographic call routing, electronic billing and auditing and MI. The requirement should also include capacity and capability to scale provisions in preparation for an extension of the services to provide Telephony to Other Government Depts (OGDs). While it is anticipated that this extension of the Service to OGDs will take place, this will be at the request and discretion of the DVLA.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-1c1df941-31d4-4774-ba54-6bb29f73dca6
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/851cf926-0cdb-4fef-ab47-44f7eea2588c
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Not Specified
- Procurement Method Details
- Other -
- Tender Suitability
- SME
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
32 - Radio, television, communication, telecommunication and related equipment
-
- CPV Codes
32000000 - Radio, television, communication, telecommunication and related equipment
Notice Value(s)
- Tender Value
- £769,248 £500K-£1M
- Lots Value
- Not specified
- Awards Value
- £769,248 £500K-£1M
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 27 Apr 20178 years ago
- Submission Deadline
- 5 Aug 2016Expired
- Future Notice Date
- Not specified
- Award Date
- 19 Oct 20169 years ago
- Contract Period
- 20 Oct 2016 - 20 Oct 2019 2-3 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- CROWN COMMERCIAL SERVICE
- Contact Name
- Steven Lewis
- Contact Email
- steve.lewis@crowncommercial.gov.uk
- Contact Phone
- 07909856691
Buyer Location
- Locality
- NEWPORT
- Postcode
- NP10 8QQ
- Post Town
- Newport
- Country
- Wales
-
- Major Region (ITL 1)
- TLL Wales
- Basic Region (ITL 2)
- TLL5 South East Wales
- Small Region (ITL 3)
- TLL54 Monmouthshire and Newport
- Delivery Location
- Not specified
-
- Local Authority
- Newport
- Electoral Ward
- Tredegar Park and Marshfield
- Westminster Constituency
- Newport West and Islwyn
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/851cf926-0cdb-4fef-ab47-44f7eea2588c
27th April 2017 - Awarded contract notice on Contracts Finder -
https://www.contractsfinder.service.gov.uk/Notice/Attachment/9c3bda1b-b8e0-45ad-8a46-44a08dafcc8c
Redacted Contract Award letter -
https://www.contractsfinder.service.gov.uk/Notice/Attachment/736d4068-c060-4b9a-beb8-4ca3cf980362
Redacted Call Off order form
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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