Award

NGO Guardian and Enquiries Management System

CARE QUALITY COMMISSION

This public procurement record has 1 release in its history.

Award

20 Jan 2025 at 11:57

Award Notice
Summary of the contracting process

The Care Quality Commission (CQC) has awarded a contract for the NGO Guardian and Enquiries Management System to KAINOS WORKSMART LIMITED. This contract falls under the industry category of software implementation services, aimed at enhancing the operational capabilities of the National Guardian Office (NGO). The contract, valued at approximately £517,013, covers a period from 8 November 2024 to 7 November 2032. The procurement process was conducted via a call-off from a framework agreement under the CCS Software Design and Implementation Services Agreement (RM6193), following a competitive selection process. The project will be executed in England, United Kingdom, with the award notice published on 20 January 2025.

This tender represents significant opportunities for businesses specialising in software implementation services, particularly those with expertise in Microsoft Dynamics 365. The contract involves developing a comprehensive enquiries/case management solution, which includes functionalities such as enquiries management, a registration portal for guardians, uploading guardian details to the NGO website, and managing anonymised data sets. Large-scale businesses with strong technical capabilities in software design and implementation, especially within the public sector, are well-suited to compete for such contracts, fostering long-term growth and partnerships within the public healthcare framework.

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Notice Information

Notice Title

NGO Guardian and Enquiries Management System

Notice Description

This is a Contract Award Notice. The Care Quality Commission (CQC) on behalf of National Guardian Office (NGO) requires a new enquiries/case management solution (based on MS Dynamics 365) to fulfil four main business functions: 1. Log and Process Day to day Enquiries Management 2. Provide Guardians Registration Portal 3. Upload Registered Guardians Details to NGO Website 4. Anonymised Data Sets This procurement was undertaken through the CCS Software Design and Implementation Services Agreement (RM6193), following the Further Competition process. The Contract is awarded for a total period of 96 months. Total Awarded Value is maximum of all charges including all optional contract extensions. Contract Reference: CQC NGO 018

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-1c78271b-78b5-4ecb-a7ed-a38e21e59b5e
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/fbed4d8b-e5a5-48d3-bbaf-2f0fe47711c6
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72263000 - Software implementation services

Notice Value(s)

Tender Value
£517,012 £500K-£1M
Lots Value
Not specified
Awards Value
£517,013 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
20 Jan 20251 years ago
Submission Deadline
15 Aug 2024Expired
Future Notice Date
Not specified
Award Date
17 Dec 20241 years ago
Contract Period
8 Nov 2024 - 7 Nov 2032 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CARE QUALITY COMMISSION
Contact Name
Commercial and Contracts Team
Contact Email
commercialcontracts@cqc.org.uk
Contact Phone
Not specified

Buyer Location

Locality
NEWCASTLE UPON TYNE
Postcode
NE1 4PA
Post Town
Newcastle upon Tyne
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC43 Tyneside
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Newcastle upon Tyne
Electoral Ward
Monument
Westminster Constituency
Newcastle upon Tyne Central and West

Supplier Information

Number of Suppliers
1
Supplier Name

KAINOS WORKSMART

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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