Tender

Customer Service Training Programme

WARWICKSHIRE POLICE

This public procurement record has 1 release in its history.

Tender

12 Sep 2022 at 12:03

Tender Notice
Summary of the contracting process

The Police & Crime Commissioner for Warwickshire is seeking a supplier to develop and deliver a Customer Service Pilot Training Programme for Warwickshire Police. This procurement falls under the education and training services category, with a focus on staff training services, training seminars, and falls under the services main procurement category. The procurement method is an open procedure, with the tender period closing on 26th September 2022. The contract is set to start on 1st November 2022 and end on 31st October 2023 in the West Midlands region, United Kingdom.

This tender opportunity is well-suited for businesses specializing in education and training services, particularly those offering staff training services and training seminars. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations are encouraged to participate. Companies interested in enhancing customer service skills for law enforcement personnel should engage with Warwickshire Police for this training programme. The tender presents a chance for businesses to contribute to the organisation's goal of becoming more customer-focused and improving internal and external communication methods.

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Notice Information

Notice Title

Customer Service Training Programme

Notice Description

The Police & Crime Commissioner for Warwickshire (The Authority) has a requirement for a supplier to develop and deliver a Customer Service Pilot Training Programme for Warwickshire Police. Warwickshire Police have a commitment to the development of its people to ensure they have the capability and capacity to deal with current and future demands for the successful delivery of policing services to the public. The Chief Constable's vision is that the organisation becomes: * More customer focused. * That we further improve our communication skills and how we communicate with each other and externally. Following internal consultation we wish to run a pilot programme of customer service training. The project scope is to secure a supplier who can design and deliver a proof-of-concept pilot. This is an RFQ process, further detailed requirements available via the EU Supply portal where all expressions of interest should be made (link below).

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-1cafbe5a-2642-4e13-9ab0-e50078240618
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/dea0bcee-855e-4d64-a1dd-746fcd1d48d8
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

80 - Education and training services

CPV Codes

80000000 - Education and training services

80500000 - Training services

80511000 - Staff training services

80522000 - Training seminars

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
12 Sep 20223 years ago
Submission Deadline
26 Sep 2022Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Nov 2022 - 31 Oct 2023 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WARWICKSHIRE POLICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WARWICKSHIRE
Postcode
CV35 7QB
Post Town
Coventry
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG1 Herefordshire, Worcestershire and Warwickshire
Small Region (ITL 3)
TLG13 Warwickshire CC
Delivery Location
TLG West Midlands (England)
Local Authority
Warwick
Electoral Ward
Warwick All Saints & Woodloes
Westminster Constituency
Warwick and Leamington

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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