Award

Customer Relationship, Workflow and Account management systems

CANTERBURY CITY COUNCIL

This public procurement record has 1 release in its history.

Award

15 Dec 2021 at 10:10

Summary of the contracting process

The Canterbury City Council is seeking solutions for Customer Relationship, Workflow and Account Management Systems through a direct procurement method. The contract, valued at £82,000, relates to the software package and information systems industry and is part of the Crown Commercial Services Framework RM1557.12. The award was made on 23rd December 2020, and the contract period runs from 24th December 2020 until 31st December 2022. The delivery of services is expected to take place within England, United Kingdom, with the tender process having concluded on 27th November 2020.

This tender presents opportunities for small and medium-sized enterprises (SMEs) in the software sector, particularly those specialising in customer relationship management and workflow solutions. Businesses that are agile and capable of providing tailored management systems would be well-suited to engage in similar future tender opportunities. Engaging in this market could enable growth and establish valuable relationships with public sector organisations like Canterbury City Council.

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Notice Title

Customer Relationship, Workflow and Account management systems

Notice Description

For the provision of an Customer Relationship, Workflow and Account Management System. (Crown Commercial Services Framework RM1557.12)

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-1cc869c4-fdfc-474b-9d1c-99221f5db850
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/6bbd801a-6bc5-4087-b4f8-22c3eb4c31e9
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems


CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£82,000 Under £100K
Lots Value
Not specified
Awards Value
£82,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
15 Dec 20214 years ago
Submission Deadline
27 Nov 2020Expired
Future Notice Date
Not specified
Award Date
23 Dec 20205 years ago
Contract Period
24 Dec 2020 - 31 Dec 2022 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
CANTERBURY CITY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CANTERBURY
Postcode
CT1 1YW
Post Town
Canterbury
Country
England

Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ4 Kent
Small Region (ITL 3)
TLJ44 East Kent
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)

Local Authority
Canterbury
Electoral Ward
Northgate
Westminster Constituency
Canterbury

Supplier Information

Number of Suppliers
1
Supplier Name

FRESHWORKS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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