Planning

MBC Customer Service Supplier Engagement

MAIDSTONE BOROUGH COUNCIL

This public procurement record has 1 release in its history.

Planning

08 Dec 2023 at 12:00

Market Engagement Notice
Summary of the contracting process

The Maidstone Borough Council is conducting a supplier engagement process titled "MBC Customer Service Supplier Engagement" in the miscellaneous business and business-related services industry category. The engagement end date is set for 21st December 2023. This process aims to explore outsourcing options for front line customer service delivery. The council seeks information and cost estimates from potential contractors to assess interest and benefits, with the submission deadline at 5 pm on the specified date.

This tender by Maidstone Borough Council offers opportunities for businesses interested in providing customer service solutions in the United Kingdom. Small and medium-sized enterprises are well-suited to participate in this engagement process. The council will review submissions and determine the next steps based on the market's response. Interested businesses can engage with the council through the Kent Business Portal's 'Messaging' section with no guarantee of future tender awards, but the chance to showcase capabilities and explore collaboration possibilities.

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Notice Information

Notice Title

MBC Customer Service Supplier Engagement

Notice Description

Maidstone Borough Council are reviewing how we deliver our front line customer service and we would like to understand what potential contractors would be interested in, and able to, deliver the service on our behalf. We are seeking information regarding the potential benefits that we may be able to achieve from outsourcing, and an estimate of the cost associated with this, to ensure that we have fully explored this as a future option. This is a supplier engagement process to seek information and assess interest in this potential opportunity from the market. All submissions must be made via the 'Messaging' section of the Kent Business Portal. Submissions must be received by 5pm on 21st December 2023. The information will then be considered by the council and key stakeholders. At the conclusion of the engagement process, the Council will determine the most appropriate route forward, but makes no guarantee of any future tender or contract award for this service. Participation in this supplier engagement process does not grant any advantage in any future tender process, nor does it guarantee acceptance of any future tender you may submit.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-1cccef89-67e4-4224-8fb1-035f8be529a1
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/ca4d1d37-ef10-47d2-befd-3718959dfdef
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Market Engagement Notice
Procurement Type
Standard
Procurement Category
Not specified
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79900000 - Miscellaneous business and business-related services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
8 Dec 20232 years ago
Submission Deadline
Not specified
Future Notice Date
21 Dec 2023Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
MAIDSTONE BOROUGH COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MAIDSTONE
Postcode
ME15 6JQ
Post Town
Rochester
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ4 Kent
Small Region (ITL 3)
TLJ45 Mid Kent
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Maidstone
Electoral Ward
High Street
Westminster Constituency
Maidstone and Malling

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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