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DDaT26257 - Software Subscription

UK SHARED BUSINESS SERVICES LIMITED

This public procurement record has 1 release in its history.

Award

03 Sep 2026 at 14:32

Award Notice
Summary of the contracting process

UK Shared Business Services Limited procured a software subscription to meet a requirement identified by UK Research and Innovation (UKRI). The purchase falls within software packages and information systems and is classified as goods. The service is intended for use in the United Kingdom. The procurement concerns a subscription rather than software development, implementation works or a broader information technology service. UK Shared Business Services Limited acted as the buying organisation, with the requirement sourced through its public-sector purchasing arrangements. The selected supplier is Freshworks Inc, a large software provider based in San Mateo, United States. The opportunity is therefore relevant to businesses supplying subscription-based software and information systems for UK public-sector organisations.

This is an awarded and completed procurement, with Freshworks Inc selected on 25 August 2026. The contract was awarded for £10,800, inclusive of the stated contract value, and runs from 28 September 2026 to 27 September 2027. It was procured through a selective longlist and shortlist exercise as a call-off from the G Cloud 14 framework (RM1557.14), rather than through an open tender. The tender submission deadline was 21 August 2026 at 5pm. An optional 12-month extension is available under the contract. The procurement was evaluated through the framework call-off process. The contract is identified as a software subscription for UK delivery, and participation was not designated as suitable for SMEs or voluntary, community and social enterprises.

For a supplier that did not win this procurement, the award is a useful indicator of UKRI-related demand for subscription software bought through a government framework. A credible competitor for a future requirement would need to provide an established software subscription offering, support delivery across the United Kingdom and operate effectively within a framework call-off route involving longlisting and shortlisting. The selected provider’s scale also indicates that the buyer was comfortable appointing a large specialist supplier for this requirement. Businesses should therefore be able to demonstrate dependable subscription delivery, a product relevant to public-sector information systems and the organisational capacity to meet a framework buyer’s procurement and service expectations.

How relevant is this notice?

Notice Information

Notice Title

DDaT26257 - Software Subscription

Notice Description

***** THIS IS AN AWARD NOTICE, NOT A CALL FOR COMPETITION ***** This Call Off contract has been sourced via a longlist shortlist exercise on the G Cloud 14 Framework (RM1557.14). UKRI had a requirement for the provision of Software Subscription. There is an optional 12 months extension available under this contract

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-1dbd9552-5dab-428c-af18-c7f24e5a8712
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/7ef2662f-3645-412d-80a5-0bb2424d66df
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Goods
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£10,800 Under £100K
Lots Value
Not specified
Awards Value
£10,800 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
3 Sep 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
25 Aug 20263 weeks ago
Contract Period
28 Sep 2026 - 27 Sep 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
UK SHARED BUSINESS SERVICES LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SWINDON
Postcode
SN2 1FF
Postcode Area
Swindon
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK7 Gloucestershire and Wiltshire
Small Region (ITL 3)
TLK71 Swindon
Delivery Location
Not specified
Local Authority
Swindon
Electoral Ward
Rodbourne Cheney
Westminster Constituency
Swindon North

Supplier Information

Number of Suppliers
1
Supplier Name

Freshworks Inc.

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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