Tender

Customer satisfaction surveys for Cottsway

COTTSWAY HOUSING ASSOCIATION LIMITED

This public procurement record has 2 releases in its history.

TenderAmendment

14 Jan 2022 at 11:52

Tender Notice
Tender

14 Jan 2022 at 11:27

Tender Notice
Summary of the contracting process

Cottsway Housing Association Limited is inviting tenders for "Customer satisfaction surveys for Cottsway," classified under telephone survey services, with the procurement process currently in the tender stage. This open procedure seeks experienced providers to conduct various satisfaction surveys over an initial three-year period, with the possibility of extending for an additional two years. Tenders must be submitted via the In-tend procurement system by 11 February 2022, and the contract is set to commence on 1 April 2022, concluding on 31 March 2025. The relevant procurement is located in Witney, Oxfordshire, UK, with a delivery address including multiple regions as specified.

This tender presents an excellent opportunity for businesses specialising in survey services, particularly those focusing on customer satisfaction. Small and medium-sized enterprises (SMEs) with expertise in conducting perception and transactional surveys would be well-suited to compete for this contract. Engaging in this project can expand service portfolios and enhance business visibility within the public sector, ultimately propelling growth opportunities for adept survey service providers.

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Notice Information

Notice Title

Customer satisfaction surveys for Cottsway

Notice Description

We are tendering our contract for customer satisfaction surveys for a period of three years initially plus two further years subject to agreement. We are looking for a suitably experienced provider to provide the following satisfaction surveys: * Star (perception) survey * StarT (transactional) surveys to include repairs, lettings, ASB, complaints and contact centre * New Build satisfaction survey. Additional information: You will be required to submit a proposal via In-tend by Friday 11 February 2022. All tenders should be completed using the Intend procurement system operated by Cottsway. Written tenders sent by other means will not be accepted. If you are not registered on In-tend you will need to register using the following link https://in-tendhost.co.uk/cottsway/aspx/Home Is a Recurrent Procurement Type? : No

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-1e85a430-3bfd-48fe-bd1c-f6ee5f9021a4
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/0cb74f67-73f3-4a5e-a3a1-b0f516efee68
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79311210 - Telephone survey services

79342310 - Customer survey services

79342311 - Customer satisfaction survey

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
14 Jan 20224 years ago
Submission Deadline
11 Feb 2022Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Apr 2022 - 31 Mar 2025 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
COTTSWAY HOUSING ASSOCIATION LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
OXFORDSHIRE
Postcode
OX28 4YG
Post Town
Oxford
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ1 Berkshire, Buckinghamshire and Oxfordshire
Small Region (ITL 3)
TLJ14 Oxfordshire CC
Delivery Location
Not specified
Local Authority
West Oxfordshire
Electoral Ward
Witney South
Westminster Constituency
Witney

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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