Award

Provision of Customer Satisfaction Survey Services

NHS SUPPLY CHAIN COORDINATION

This public procurement record has 1 release in its history.

Award

05 Apr 2024 at 10:34

Award Notice
Summary of the contracting process

The NHS Supply Chain Coordination has awarded a contract for the provision of Customer Satisfaction Survey Services. The total awarded value is £99,487 GBP. The procurement method used was direct, specifically a Single Tender Action (below threshold). The contract period starts on April 22, 2024, and ends on April 21, 2025. The tender deadline was April 2, 2024. The procurement falls under the services category and the contract has been successfully awarded.

This tender by the NHS presents an opportunity for businesses, particularly those providing customer survey services, to engage in providing their expertise. Small and medium-sized enterprises (SMEs) would be well-suited to compete for this opportunity. The contract has been awarded to Opinion Research Services Limited. The buyer, NHS Supply Chain Coordination, is based in Nottingham, England. Businesses interested in offering their services within the UK should consider exploring similar procurement opportunities in the services sector.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Provision of Customer Satisfaction Survey Services

Notice Description

This is a transparency notice detailing the award of a contract for the provision of Customer Satisfaction Survey Services Total Awarded Value is the maximum of all charges.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-1e9a78ae-61e0-4cb2-9d48-953baa618143
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/d021c4b1-199f-4e0f-84af-9d3cec97f8d9
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Single tender action (below threshold)
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79342310 - Customer survey services

Notice Value(s)

Tender Value
£99,487 Under £100K
Lots Value
Not specified
Awards Value
£99,487 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
5 Apr 20241 years ago
Submission Deadline
2 Apr 2024Expired
Future Notice Date
Not specified
Award Date
1 Apr 20241 years ago
Contract Period
21 Apr 2024 - 21 Apr 2025 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS SUPPLY CHAIN COORDINATION
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NOTTINGHAM
Postcode
NG2 4LA
Post Town
Nottingham
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF1 Derbyshire and Nottinghamshire
Small Region (ITL 3)
TLF14 Nottingham
Delivery Location
Not specified
Local Authority
Nottingham
Electoral Ward
Castle
Westminster Constituency
Nottingham East

Supplier Information

Number of Suppliers
1
Supplier Name

OPINION RESEARCH SERVICES

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-1e9a78ae-61e0-4cb2-9d48-953baa618143-2024-04-05T11:34:10+01:00",
    "date": "2024-04-05T11:34:10+01:00",
    "ocid": "ocds-b5fd17-1e9a78ae-61e0-4cb2-9d48-953baa618143",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "GKCS05042024",
        "title": "Provision of Customer Satisfaction Survey Services",
        "description": "This is a transparency notice detailing the award of a contract for the provision of Customer Satisfaction Survey Services Total Awarded Value is the maximum of all charges.",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "79342310",
            "description": "Customer survey services"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 99487,
            "currency": "GBP"
        },
        "procurementMethod": "direct",
        "procurementMethodDetails": "Single tender action (below threshold)",
        "tenderPeriod": {
            "endDate": "2024-04-02T12:00:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2024-04-22T00:00:00+01:00",
            "endDate": "2025-04-21T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-SRS-supplierregistration.cabinetoffice.gov.uk/f45gVA2A",
            "name": "NHS Supply Chain Coordination",
            "identifier": {
                "legalName": "NHS Supply Chain Coordination",
                "scheme": "GB-SRS",
                "id": "supplierregistration.cabinetoffice.gov.uk/f45gVA2A"
            },
            "address": {
                "streetAddress": "Equinox House",
                "locality": "Nottingham",
                "postalCode": "NG24LA",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Gurwinder Kaur",
                "email": "Gurwinder.Kaur@supplychain.nhs.uk",
                "telephone": "0115 857 9485"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-COH-02904006",
            "name": "Opinion Research Services Limited",
            "identifier": {
                "legalName": "Opinion Research Services Limited",
                "scheme": "GB-COH",
                "id": "02904006"
            },
            "address": {
                "streetAddress": "The Strand, Swansea, West Glamorgan, SA1 1AF"
            },
            "details": {
                "scale": "sme",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-SRS-supplierregistration.cabinetoffice.gov.uk/f45gVA2A",
        "name": "NHS Supply Chain Coordination"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-1e9a78ae-61e0-4cb2-9d48-953baa618143-1",
            "status": "active",
            "date": "2024-04-02T00:00:00+01:00",
            "datePublished": "2024-04-05T11:34:10+01:00",
            "value": {
                "amount": 99487,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-COH-02904006",
                    "name": "Opinion Research Services Limited"
                }
            ],
            "contractPeriod": {
                "startDate": "2024-04-22T00:00:00+01:00",
                "endDate": "2025-04-21T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/d021c4b1-199f-4e0f-84af-9d3cec97f8d9",
                    "datePublished": "2024-04-05T11:34:10+01:00",
                    "format": "text/html",
                    "language": "en"
                }
            ]
        }
    ]
}