Tender

Electronic Call Monitoring System For Domiciliary Care

LONDON BOROUGH OF NEWHAM

This public procurement record has 2 releases in its history.

Tender

20 Oct 2023 at 11:00

Tender Notice
Planning

12 May 2023 at 14:43

Market Engagement Notice
Summary of the contracting process

The London Borough of Newham is seeking a provider for an Electronic Call Monitoring System For Domiciliary Care. The procurement process is in the planning stage, with a tender period ending on 20th November 2023. The contract period is expected to start on 12th May 2024 and end on 11th May 2027. The procurement method is an Open procedure (above threshold) and the procurement falls under the IT services category. The buying organisation is the London Borough of Newham located in London, with the contract delivery address in postal code E16 2QU.

This tender represents an opportunity for businesses in IT services, consulting, software development, and Internet support sectors to provide Electronic Call Monitoring solutions. Businesses interested in providing Electronic Medications Administrations Record System, Call Logging, Family and Friends Portal, Invoicing, Payment, and Reporting systems are well-suited to compete. Additionally, providers offering Scheduling and Care planning functionalities may have an advantage. Interested parties should ensure timely registration on the electronic tendering system 'Oracle Fusion' to participate in the procurement process.

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Notice Information

Notice Title

Electronic Call Monitoring System For Domiciliary Care

Notice Description

The London Borough of Newham would like to notify the market of a published procurement procurement for an Electronic Call Monitoring System For Domiciliary Care * Newham Council currently has 24 Providers on its independent Living and Support Services (ILSS) Framework, delivering bespoke care and support that maintains and improves wellbeing, independence and resilience appropriate to individual Customer circumstances, prevailing state of health, and personal aspirations - to live a full a life as possible: safe and independent at home. * The council mandates that providers on its ILSS framework use its procured Electronic Call Monitoring (ECM) system as a core requirement, to ensure the successful delivery and assurance of the service contract. This is used to log calls made in resident's homes and other locations in the community. It is used by the Council to review Providers' performance under the contract, match commissioned care hours to the actual hours delivered, and to generate automatic invoices for Providers in Finance Manager. * Newham Council are seeking to procure an ECM system that includes the following components: o Electronic Medications Administrations Record System o Electronic Call Logging o Family and Friends Portal o Invoicing and Payment o Reporting It would also be beneficial but not essential if your solution can also provide one or both of these elements: o Scheduling o Care planning We would like potential providers interested in delivering these services to submit a bid. The tendering exercise will be undertaken using the electronic tendering system 'Oracle Fusion' to participate please ensure that your company registers on Oracle Fusion via the link below. https://elyq.fa.em3.oraclecloud.com/fscmUI/faces/PrcPosRegisterSupplier?prcBuId=300000002089195

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-1e9c97cb-1a0c-4039-b88d-d2b0819a9f1b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/42c883ad-fbcd-4701-bb20-218a500e05db
Current Stage
Tender
All Stages
Planning, Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
20 Oct 20232 years ago
Submission Deadline
20 Nov 2023Expired
Future Notice Date
30 May 2023Expired
Award Date
Not specified
Contract Period
11 May 2024 - 11 May 2027 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LONDON BOROUGH OF NEWHAM
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E16 2QU
Post Town
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI41 Hackney and Newham
Delivery Location
Not specified
Local Authority
Newham
Electoral Ward
Royal Albert
Westminster Constituency
West Ham and Beckton

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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