Award

Provision of Resilience Support to the Revenues and Benefits Service of Oxford City Council

OXFORD CITY COUNCIL

This public procurement record has 3 releases in its history.

AwardUpdate

26 Jun 2018 at 12:00

Award Notice
TenderAmendment

10 Apr 2018 at 15:30

Tender Notice
Tender

12 Mar 2018 at 09:18

Tender Notice
Summary of the contracting process

Oxford City Council is conducting a tender for the "Provision of Resilience Support to the Revenues and Benefits Service," which primarily involves off-site processing of Housing Benefit and Council Tax Reduction. This contract is essential to ensure adequate support during peak demand times, particularly between September and December. The procurement process is currently in the Award stage, with a contract value of £400,000 for an initial period of three years, starting from June 23, 2018, and an option for a one-year extension. The deadline for tender submissions was April 20, 2018.

This procurement presents significant opportunities for small and medium-sized enterprises (SMEs) specialising in software packages and information systems, particularly those with expertise in financial services or public sector support. Given the volume of expected workload, including approximately 18,000 Council Tax changes annually, businesses that can provide scalable solutions and efficient processing during peak times will be well-positioned to compete for this contract. The Council has emphasised the importance of resilience and adaptability in responding to changing demands, which could further encourage innovative approaches from prospective bidders.

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Notice Information

Notice Title

Provision of Resilience Support to the Revenues and Benefits Service of Oxford City Council

Notice Description

Oxford City Council ("the Council") is re-tendering its contract for off-site Housing Benefit and Council Tax Reduction and off-site Council Tax processing. The current contract is used on a permanent basis to provide resilience to the Revenues and Benefits Service, mostly at times of peak demand. Any volumes of work detailed in the ITT are based on historic figures and the Council cannot guarantee any level of business. The Council anticipate 18,000 Council Tax changes annually (mostly discounts/exemptions and change of address) with most resilience needed Sept to Dec. For Benefits there could be up to 6,000 change of circumstances (majority) and new claims needed through the year, peak times are Aug to Dec, plus the first two months of the financial year. Full scope can be viewed on the South East Business Portal. The contract shall be for an initial period of 3 years with an option to extend for a further 1 year. The Council reserves the right to cancel the procurement at any time. Additional information: Tender Response submission extended until 20th April at 12 noon

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-1ea968b3-e435-4794-8f23-7307131930be
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/196fe782-8bc6-4589-a469-e0a756641aae
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£400,000 £100K-£500K
Lots Value
Not specified
Awards Value
£400,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
26 Jun 20187 years ago
Submission Deadline
20 Apr 2018Expired
Future Notice Date
Not specified
Award Date
25 Jun 20187 years ago
Contract Period
26 Jun 2018 - 22 Jun 2021 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
OXFORD CITY COUNCIL
Contact Name
Kay Allsopp
Contact Email
kallsopp@oxford.gov.uk
Contact Phone
+44 7917791906

Buyer Location

Locality
OXFORD
Postcode
OX1 1DS
Post Town
Oxford
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ1 Berkshire, Buckinghamshire and Oxfordshire
Small Region (ITL 3)
TLJ14 Oxfordshire CC
Delivery Location
TLJ South East (England)
Local Authority
Oxford
Electoral Ward
Osney & St Thomas
Westminster Constituency
Oxford West and Abingdon

Supplier Information

Number of Suppliers
1
Supplier Name

NORTHGATE PUBLIC SERVICES (UK

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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