Award

TVS

HOME OFFICE

This public procurement record has 1 release in its history.

Award

20 Jan 2020 at 15:26

Award Notice
Summary of the contracting process

The procurement process, initiated by the Home Office, revolves around a tender titled "TVS" for Total Voice Solutions, focusing on call centre services. This contract, valued at approximately £803,359, was executed under a selective procurement method as a call-off from a framework agreement. The contract began on 1st November 2018 and concluded on 1st November 2020. The service delivery was applicable not only in the United Kingdom but also extended to British Overseas Territories, the Channel Islands, and other regions in Europe.

This opportunity is particularly suitable for large-scale companies experienced in providing call centre services, as evidenced by the award to British Telecommunications Ltd. Tenderers with proven expertise in total voice solutions and strong operational capacities could leverage this previous contract as a case study for potential expansion in public sector service provisioning. Companies that can demonstrate innovation in communication solutions will find a conducive environment to grow, given the procurement focus on enhancing service delivery in the public sector.

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Notice Information

Notice Title

TVS

Notice Description

Total Voice Solutions Call centre's

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-1ed18a8a-36e7-4664-b98e-0dfa69463e66
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/cde98a69-af6b-4b96-bb2a-b4899e5a0cc3
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
£803,359 £500K-£1M
Lots Value
Not specified
Awards Value
£803,359 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
20 Jan 20206 years ago
Submission Deadline
20 Jun 2018Expired
Future Notice Date
Not specified
Award Date
19 Jun 20187 years ago
Contract Period
1 Nov 2018 - 1 Nov 2020 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HOME OFFICE
Contact Name
John Pratt
Contact Email
john.pratt1@homeoffice.gsi.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
SW1P 4DF
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

BRITISH TELECOMMUNICATIONS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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