Award

Independent Health Complaints Advocacy Service

LONDON BOROUGH OF EALING

This public procurement record has 1 release in its history.

Award

26 Aug 2021 at 13:41

Award Notice
Summary of the contracting process

The London Borough of Ealing has awarded a contract for the Independent Health Complaints Advocacy Service, which commenced on 1st April 2021 and is set to run until 31st March 2024. This procurement falls under the health and social work services category and uses an open procurement method. The estimated contract value is £300,000, and it aims to empower individuals navigating the complaints procedures related to health services in England. The award notice was published on 26th August 2021 and the tender period concluded on 4th December 2020.

This contract presents significant growth opportunities for businesses specialising in health and social care advocacy, particularly those that are small to medium enterprises (SMEs) or voluntary, community, and social enterprises (VCSEs). Companies with expertise in patient advocacy, social work, or complaint resolution within healthcare settings would be well-suited to engage in related tenders or supplementary services that align with the objectives set forth by Ealing Council, thereby enhancing community support and healthcare delivery.

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Notice Information

Notice Title

Independent Health Complaints Advocacy Service

Notice Description

Ealing Council has awarded a contract to provide an independent Health Complaints Advocacy Service from 1st April 2021. The Health and Social Care Act 2012 transferred the responsibility of commissioning NHS Complaints Advocacy services from Central Government to Local Government. The previous multi-borough 'Independent Health Complaints Advocacy Service' contract ended on March 31st, 2021. Ealing Council has procured a one replacement Service which started on 1st April 2021. The key aspect of the Service is the focus on empowering and supporting individuals to go through the complaints procedures for health services, to assist them in finding a resolution to their complaint(s) about the care or treatment they receive. The Service delivers services that meet the legal requirements as described in the Health and Social Care Act 2012 and any current or future regulations and/or legislations The Service supports patients, service users, residents, their family, carer or representative, with a complaint or grievance related to any aspect of healthcare as described in the Health and Social Care Act 2012, including that which falls under the remit of the Health Service Ombudsman , such as complaints about poor treatment or service provided through health services in England. The Service also supports individual complaints when they concern health and social care services (and not one service in particular). The Service will support the individual through the appropriate complaints process(es). This may result in the Service supporting an individual through to the Local Government Ombudsman (for a social care service complaint).

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-1edee031-671d-4c17-adad-ff4a8414d8ac
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/fb1287ea-0fbe-4f92-bf40-87fb9a706d93
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85000000 - Health and social work services

85300000 - Social work and related services

Notice Value(s)

Tender Value
£300,000 £100K-£500K
Lots Value
Not specified
Awards Value
£300,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
26 Aug 20214 years ago
Submission Deadline
4 Dec 2020Expired
Future Notice Date
Not specified
Award Date
17 Dec 20205 years ago
Contract Period
31 Mar 2021 - 31 Mar 2024 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LONDON BOROUGH OF EALING
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EALING
Postcode
W5 2HL
Post Town
West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI7 Outer London - West and North West
Small Region (ITL 3)
TLI73 Ealing
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Ealing
Electoral Ward
Ealing Broadway
Westminster Constituency
Ealing Central and Acton

Supplier Information

Number of Suppliers
1
Supplier Name

VOICEABILITY

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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