Temporary Accommodation Support Services (TAVSS) for West London Alliance
Description: The project involves the procurement of an external provider to deliver a sub-regional Temporary Accommodation (TA) Visiting Support Service pilot across a consortium of West London participating boroughs. This is not a call for competition and does not commit the authorities to a procurement process. The authorities reserve the right to amend or withdraw the opportunity at any time. No costs incurred by participants will be reimbursed.
Summary: London Borough of Ealing Council is planning a pilot Temporary Accommodation Visiting Support Service for participating West London boroughs. An external provider would deliver a sub-regional, floating support service to households placed in temporary accommodation, including B&B, emergency and out-of-borough placements. The service combines in-person visits with telephone and digital support: assessing households and preparing support plans; giving advice on moving to longer-term housing; helping people access income support, wellbeing services and local health, education, employment and community networks; and identifying safeguarding concerns for referral. It also includes checking occupancy, reporting non-occupation or suspected misuse, and making basic observations about property condition. Delivery is across West London. The council’s stated aims include improving household stability, move-on outcomes and assurance that temporary accommodation is being used appropriately.