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Temporary Accommodation Support Services (TAVSS) for West London Alliance

London Borough of Ealing

This public procurement record has 1 release in its history.

Planning

02 Nov 2026 at 15:44

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

London Borough of Ealing Council is planning a pilot Temporary Accommodation Visiting Support Service for participating West London boroughs. An external provider would deliver a sub-regional, floating support service to households placed in temporary accommodation, including B&B, emergency and out-of-borough placements. The service combines in-person visits with telephone and digital support: assessing households and preparing support plans; giving advice on moving to longer-term housing; helping people access income support, wellbeing services and local health, education, employment and community networks; and identifying safeguarding concerns for referral. It also includes checking occupancy, reporting non-occupation or suspected misuse, and making basic observations about property condition. Delivery is across West London. The council’s stated aims include improving household stability, move-on outcomes and assurance that temporary accommodation is being used appropriately.

This is at the planning and pre-market engagement stage, not a tender invitation. The authorities intend to test the proposed service model and gather provider feedback on design, delivery capacity, workforce, innovation and risks; they reserve the right to change or withdraw the proposal, and participants’ costs will not be reimbursed. A group engagement session was planned for the week commencing 16 November 2026, followed by individual sessions in the week commencing 23 November. The buyer set 30 November 2026 as the engagement response deadline, with a session deadline stated as noon; the structured milestone date records 23:59. The buyer expected a tender notice on 25 January 2027. The indicative pilot contract period is 1 April 2027 to 31 March 2028, with an estimated value of £240,000 excluding VAT (£288,000 including VAT). One lot is planned.

The proposed pilot is suited to providers experienced in temporary accommodation, housing-related support or visiting support, particularly those able to work across multiple West London boroughs. Delivery requires capacity to support an estimated 2,000–4,000 households over a 12-month pilot through a combination of face-to-face visits, telephone and digital contact. Relevant strengths include assessment and support planning, housing pathways and move-on advice, income and wellbeing support, links to local services, safeguarding awareness and referral, and occupancy verification and reporting. Providers should also be equipped to observe basic property conditions and identify possible misuse or non-occupation. The authorities are seeking market input on workforce and delivery capacity, service design, innovation and risks, so providers able to contribute practical operational feedback may help shape the model before procurement. The planned service is identified as suitable for SMEs and voluntary, community and social enterprises.

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Notice Information

Notice Title

Temporary Accommodation Support Services (TAVSS) for West London Alliance

Notice Description

The project involves the procurement of an external provider to deliver a sub-regional Temporary Accommodation (TA) Visiting Support Service pilot across a consortium of West London participating boroughs. This is not a call for competition and does not commit the authorities to a procurement process. The authorities reserve the right to amend or withdraw the opportunity at any time. No costs incurred by participants will be reimbursed.

Planning Information

The project involves the procurement of an external provider to deliver a sub-regional Temporary Accommodation (TA) Visiting Support Service pilot across a consortium of West London participating boroughs. The purpose of this exercise is to:  Alert the market to a forthcoming opportunity. Provide an overview of the proposed service model. Test feasibility and delivery approach. Seek feedback to inform procurement strategy.  Background and context  Participating boroughs accommodate many households in temporary accommodation, including many in B&B and emergency placements or placements outside of the household’s host borough. Households often experience disruption to education, employment and healthcare, alongside instability and barriers to securing longer-term housing. Local authorities face high costs, operational pressures, and challenges in monitoring occupancy and ensuring value for money. Local Authorities also require assurance that the TA stock is being effectively and appropriately used. The proposed pilot aims to improve outcomes through a collaborative sub-regional service model.  Outline of the proposed requirement  The service will provide a holistic visiting support offer, including:  In-person visits for assessment and support planning  Move-on advice and housing pathway support  Income, wellbeing and access to services support  Safeguarding awareness and referrals  Occupancy and assurance functions will include:  Occupancy checks and reporting  Identification of misuse or non-occupation  Basic property condition observations  Delivery model:  Floating support model  Combination of in-person, phone and digital support Scale: Approximately 2,000–4,000 households over a 12-month pilot . Outcomes and objectives  Improved wellbeing and stability of households  Improved access to key services (health, education, employment) Reduced time in unsuitable accommodation  Increased successful move-on from TA outcomes  Effective verification of occupancy  Improved access to local services and community networks Reduction in costs associated with temporary accommodation (including travel costs) Market engagement approach  The authorities are seeking feedback from providers with relevant experience. Feedback is sought on service design, delivery capacity, workforce, innovation, and risks.   A group engagement session will be run during the pre-market engagement window (w/c 16th Nov), and 1:1 session will be run after the window has been closed (w/c 23rd Nov) for any provider who is interested. Any bidders wishing to pre-engage with the contracting authority prior to release of the tender contract notice may do so by registering on the council e procurement system, Atamis. For those supplier that express interest we will send suppliers information of the requirements, and develop further with individual suppliers. Deadline for pre market engagement will be 30th November by noon. https://suppliersupport.atamis.co.uk/hc/en-gb/articles/4613254620319-Registering-with-a-Supplier-Portal Notes from the pre market engagement process will be shared with all potential bidders as part of the ITT documentation.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0795e0
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/103863-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

85 - Health and social work services

98 - Other community, social and personal services

CPV Codes

72224000 - Project management consultancy services

85300000 - Social work and related services

85312000 - Social work services without accommodation

98300000 - Miscellaneous services

Notice Value(s)

Tender Value
£240,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
2 Nov 2026Today
Submission Deadline
Not specified
Future Notice Date
25 Jan 20273 months to go
Award Date
Not specified
Contract Period
1 Apr 2027 - 31 Mar 2028 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
London Borough of Ealing
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
W5 2HL
Postcode Area
West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI7 Outer London - West and North West
Small Region (ITL 3)
TLI73 Ealing
Delivery Location
TLI London, TLI3 Inner London - West, TLI31 Camden and City of London, TLI4 Inner London - East, TLI5 Outer London - East and North East, TLI6 Outer London - South, TLI7 Outer London - West and North West
Local Authority
Ealing
Electoral Ward
Ealing Broadway
Westminster Constituency
Ealing Central and Acton

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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