Notice Information
Notice Title
Case Management System, Complaints & Feedback, Freedom of Information Requests (FOI's), Subject Access Requests (SARs) and Councillor/MP Enquiries
Notice Description
In recognition of more types of complaints and enquiries needing to be captured. Bristol City Council have appraised and determined that the most efficient option is to scope a new service from the ground up, to not only support their current requirements, but deliver a resultant future proofed contract able to cater for changes to technology whilst ensuring future releases and developments can seamlessly interoperate with other relevant Bristol City Council IT systems
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-1faed54e-4b0b-4236-8676-28df50feb1ab
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/82af14ae-ba73-451e-8b6e-a3fa5b0e49d9
- Current Stage
- Tender
- All Stages
- Tender
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Not Specified
- Procurement Method Details
- Other -
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
-
- CPV Codes
48000000 - Software package and information systems
Notice Value(s)
- Tender Value
- £500,000 £500K-£1M
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 7 Sep 20187 years ago
- Submission Deadline
- 8 Oct 2018Expired
- Future Notice Date
- Not specified
- Award Date
- Not specified
- Contract Period
- 30 Apr 2019 - 30 Apr 2022 3-4 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Active
- Lots Status
- Not Specified
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- BRISTOL CITY COUNCIL
- Contact Name
- Su Matthews
- Contact Email
- susan.matthews@bristol.gov.uk
- Contact Phone
- +44 1179223194
Buyer Location
- Locality
- BRISTOL
- Postcode
- BS1 5TR
- Post Town
- Bristol
- Country
- England
-
- Major Region (ITL 1)
- TLK South West (England)
- Basic Region (ITL 2)
- TLK5 West of England
- Small Region (ITL 3)
- TLK51 Bristol, City of
- Delivery Location
- TLK South West (England)
-
- Local Authority
- Bristol, City of
- Electoral Ward
- Hotwells and Harbourside
- Westminster Constituency
- Bristol Central
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/82af14ae-ba73-451e-8b6e-a3fa5b0e49d9
7th September 2018 - Opportunity notice on Contracts Finder -
http://procontract.due-north.com/Login/
Case Management System, Complaints & Feedback, Freedom of Information Requests (FOI's), Subject Access Requests (SARs) and Councillor/MP Enquiries
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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