Award

CBC-0831-H-LP Mystery Shopper - AWARD

CENTRAL BEDFORDSHIRE COUNCIL

This public procurement record has 1 release in its history.

Award

09 Apr 2018 at 10:25

Award Notice
Summary of the contracting process

Central Bedfordshire Council has awarded a contract for a Mystery Shopper exercise, aimed at assessing customer experience to inform recommendations across the organisation. The tender process was completed on 13th February 2018, with the contract starting on 14th February 2018 and running until 28th March 2018. The procurement falls under the services category, specifically focusing on customer services, and was valued at £4,950. The delivery addresses include Central Bedfordshire and various UK regions.

This tender presents opportunities for businesses specialising in customer service analysis, particularly those offering customer satisfaction surveys and mystery shopping services. Companies with expertise in evaluating customer experience, as well as those experienced in providing actionable insights based on feedback, would be well-suited to pursue similar contracts in the future. Engaging in such procurement can enhance a business's visibility within local authorities and boost growth through successful service delivery.

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Notice Information

Notice Title

CBC-0831-H-LP Mystery Shopper - AWARD

Notice Description

You are being invited to tender to deliver a mystery shopper exercise for Central Bedfordshire Council (CBC). The council is seeking a view of customer experience on which to base recommendations across the organisation and information should be presented according to that aim. This exercise is not designed to target specific services for improvement, however where services are providing exemplary customer service, this should be identified.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-1fda0408-aec6-47fa-ae32-d77bea10723d
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/efd9abd7-b3dc-48e5-b99e-c47ba5000a69
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79342300 - Customer services

79342310 - Customer survey services

79342311 - Customer satisfaction survey

79342320 - Customer-care services

79342321 - Customer-loyalty programme

Notice Value(s)

Tender Value
£4,950 Under £100K
Lots Value
Not specified
Awards Value
£4,950 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
9 Apr 20187 years ago
Submission Deadline
12 Feb 2018Expired
Future Notice Date
Not specified
Award Date
13 Feb 20188 years ago
Contract Period
14 Feb 2018 - 28 Mar 2018 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CENTRAL BEDFORDSHIRE COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BEDFORDSHIRE
Postcode
SG17 5TQ
Post Town
Stevenage
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH2 Bedfordshire and Hertfordshire
Small Region (ITL 3)
TLH25 Central Bedfordshire
Delivery Location
Not specified
Local Authority
Central Bedfordshire
Electoral Ward
Shefford
Westminster Constituency
Hitchin

Supplier Information

Number of Suppliers
1
Supplier Name

PUBLIC PERSPECTIVES

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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