Notice Information
Notice Title
Provision of a Corporate Contact Centre
Notice Description
Kingston upon Hull City Council is seeking a provider for a corporate contact centre provision, of mainly inbound calls, for a wide range of Council services. The service required is 24/7, including an emergency out of hours service for a number of Council Services. Additional information: This is a notification of a contract award
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-20edf0ae-e91e-4bda-bcff-eae327d62bd0
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/060198e3-ca68-4054-b564-cf95e9dfb149
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Not Specified
- Procurement Method Details
- Other -
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79512000 - Call centre
Notice Value(s)
- Tender Value
- £6,850,000 £1M-£10M
- Lots Value
- Not specified
- Awards Value
- £6,850,000 £1M-£10M
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 19 Jan 20179 years ago
- Submission Deadline
- 21 Sep 2016Expired
- Future Notice Date
- Not specified
- Award Date
- 2 Oct 20169 years ago
- Contract Period
- 1 Dec 2016 - 30 Nov 2021 Over 5 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- KINGSTON-UPON-HULL CITY COUNCIL
- Contact Name
- Not specified
- Contact Email
- andrea.tether@hullcc.gov.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- HULL
- Postcode
- HU1 2AA
- Post Town
- Hull
- Country
- England
-
- Major Region (ITL 1)
- TLE Yorkshire and The Humber
- Basic Region (ITL 2)
- TLE1 East Yorkshire and Northern Lincolnshire
- Small Region (ITL 3)
- TLE11 Kingston upon Hull, City of
- Delivery Location
- TLE Yorkshire and The Humber
-
- Local Authority
- Kingston upon Hull, City of
- Electoral Ward
- St Andrew's & Docklands
- Westminster Constituency
- Kingston upon Hull West and Haltemprice
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/060198e3-ca68-4054-b564-cf95e9dfb149
19th January 2017 - Awarded contract notice on Contracts Finder
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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