Award

Warm Home Discount Scheme

DEPARTMENT FOR WORK AND PENSIONS

This public procurement record has 1 release in its history.

Award

18 Nov 2016 at 20:17

Award Notice
Summary of the contracting process

The procurement process titled "Warm Home Discount Scheme" was conducted by the Department for Work and Pensions (DWP), a governmental organisation based in Longbenton, Newcastle Upon Tyne, England. This contract concerns services in the call centre industry and has recently reached the award stage. The tender was initiated on July 8, 2015, and the contract period commenced on August 4, 2015, lasting until August 3, 2020. The tender period closed on June 12, 2015, for bids, indicating the timeline for interested suppliers. In this competitive contracting process, Serco Ltd was awarded the contract, valued at £2,633,000.

This tender presents significant growth opportunities for businesses engaged in service provision, particularly those in call centre operations. SMEs (small and medium-sized enterprises) are encouraged to participate, as these contracts often align with their capabilities. Companies that specialise in customer service and support, especially within the public sector, would be well-positioned to compete for similar contracts in the future, leveraging their expertise to meet governmental needs effectively.

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Notice Information

Notice Title

Warm Home Discount Scheme

Notice Description

Contract Award Notice. A mini competetion was run via the DWP Contact Centre Framework to identify a supplier to deliver the Warm Home Discount Scheme contract.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-2135683c-adc9-11e6-9901-0019b9f3037b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/eac25da3-9f70-4ea8-8988-fc5c490518aa
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£2,633,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
18 Nov 20169 years ago
Submission Deadline
12 Jun 2015Expired
Future Notice Date
Not specified
Award Date
7 Jul 201510 years ago
Contract Period
3 Aug 2015 - 3 Aug 2020 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR WORK AND PENSIONS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONGBENTON, NEWCASTLE UPON TYNE
Postcode
NE98 1YX
Post Town
Newcastle upon Tyne
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC43 Tyneside
Delivery Location
Not specified
Local Authority
Newcastle upon Tyne
Electoral Ward
Dene & South Gosforth
Westminster Constituency
Newcastle upon Tyne North

Supplier Information

Number of Suppliers
1
Supplier Name

SERCO

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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