Award

007734 - Customer and Debtor Automated Engagement Platform

NEWCASTLE CITY COUNCIL

This public procurement record has 2 releases in its history.

Award

05 Jul 2022 at 12:30

Award Notice
Tender

12 Apr 2022 at 11:43

Tender Notice
Summary of the contracting process

The procurement process, titled "007734 - Customer and Debtor Automated Engagement Platform," is being conducted by Newcastle City Council (NCC), located in Newcastle-upon-Tyne, England. This project, which is now complete, involved providing an automated engagement platform using artificial intelligence and machine learning. The open procurement method stipulated a tender closing date of 16 May 2022, with a contract period spanning from 1 August 2022 to 31 July 2024. The total value of the contract awarded is £249,000, focusing on IT services, specifically consulting and software development.

This tender offers significant opportunities for businesses, particularly those specialising in IT services and software development. Companies with expertise in artificial intelligence, machine learning, and behaviour science would be particularly well-suited to compete, as the successful supplier underlined the importance of these areas in enhancing customer engagement and debt recovery for Newcastle City Council. Small and medium-sized enterprises (SMEs) are encouraged to apply, given the suitability designation for SMEs within the procurement process.

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Notice Information

Notice Title

007734 - Customer and Debtor Automated Engagement Platform

Notice Description

Newcastle City Council (NCC) has a requirement for a Customer and Debtor Automated Engagement Platform, that utilises artificial intelligence and machine learning in order to successfully and efficiently contact customers and debtors with automated voice, text and email, with a primary focus of, but not exclusive to council tax. The successful tenderer will need to support Newcastle City Council with the use of behaviour science, drawing from their own knowledge and experience. This solution will enable NCC to engage and recover debt more efficiently and effectively, highlighting and reviewing successful and unsuccessful campaigns utilising behavioural science to refine and improve iteratively, with the ultimate-aim of increasing collection from 97%. NCC's detailed requirements are defined in full in the contract documents which can be found https://www.nepo.org/.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-216c167a-c51c-4da6-9fb7-9b93d5364fc3
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/c5cff43d-7f0e-4dd1-8721-6426fcbec0dd
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£210,000 £100K-£500K
Lots Value
Not specified
Awards Value
£249,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
5 Jul 20223 years ago
Submission Deadline
16 May 2022Expired
Future Notice Date
Not specified
Award Date
30 Jun 20223 years ago
Contract Period
4 Jul 2022 - 4 Jul 2024 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NEWCASTLE CITY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NEWCASTLE-UPON-TYNE
Postcode
NE1 8QH
Post Town
Newcastle upon Tyne
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC43 Tyneside
Delivery Location
Not specified
Local Authority
Newcastle upon Tyne
Electoral Ward
Monument
Westminster Constituency
Newcastle upon Tyne Central and West

Supplier Information

Number of Suppliers
1
Supplier Name

VOICESCAPE

Further Information

Notice Documents

Notice URLs

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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