Award

ServiceNow Managed Support

THE PENSIONS REGULATOR

This public procurement record has 1 release in its history.

Award

10 Sep 2025 at 15:19

Award Notice
Summary of the contracting process

The procurement process for ServiceNow Managed Support was conducted by The Pensions Regulator, located in Brighton, England. This contract falls under the IT services category, specifically consulting, software development, internet, and support, with a focus on the South East region of the United Kingdom. The process utilised a selective procurement method via a call-off from a framework agreement. Key dates include the tender period closing on 8th September 2025, and the contract running from 11th September 2025 to 10th September 2026. The tender is in the award stage, and the procurement status is marked as complete, with the award confirmed to Xcession Ltd on 9th September 2025.

This award presents growth opportunities primarily for large-scale businesses experienced in IT services, as The Pensions Regulator looks for a reliable supplier to efficiently manage their ServiceNow support. Businesses specialising in consulting, software development, and IT support will find this contract aligns well with their expertise. Given the selective procurement method, companies already part of the framework agreements may have a competitive edge in securing such contracts, positioning themselves for future similar opportunities within the public sector.

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Notice Information

Notice Title

ServiceNow Managed Support

Notice Description

ServiceNow Managed Support

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-21986b21-92a1-48a4-b35c-7f7f3a1c4970
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/458fb2fb-947d-451a-994e-f2950e2002d9
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£30,000 Under £100K
Lots Value
Not specified
Awards Value
£30,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
10 Sep 20255 months ago
Submission Deadline
8 Sep 2025Expired
Future Notice Date
Not specified
Award Date
8 Sep 20255 months ago
Contract Period
10 Sep 2025 - 10 Sep 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THE PENSIONS REGULATOR
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BRIGHTON
Postcode
BN1 6AF
Post Town
Brighton
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ2 Surrey, East and West Sussex
Small Region (ITL 3)
TLJ21 Brighton and Hove
Delivery Location
TLJ South East (England)
Local Authority
Brighton and Hove
Electoral Ward
Preston Park
Westminster Constituency
Brighton Pavilion

Supplier Information

Number of Suppliers
1
Supplier Name

XCESSION

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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