Award

NHSE440 - Invitation to Tender - Dental Call Handling Service - Lancashire & South Cumbria

NHS ENGLAND AND NHS IMPROVEMENT NORTH WEST - LANCASHIRE AND SOUTH CUMBRIA

This public procurement record has 1 release in its history.

Award

18 Mar 2022 at 17:45

Award Notice
Summary of the contracting process

The procurement process for the "Dental Call Handling Service" in Lancashire and South Cumbria was managed by NHS England and NHS Improvement North West. This tender was conducted using an open procurement method, with a total contract value of £2,889,000. The process was completed on 1st January 2022, and the contract commenced on 1st April 2022, running until 31st March 2027. The contract falls under the services category, specifically related to call centre operations within the North West region of the United Kingdom.

This opportunity provides a significant avenue for growth, particularly for service providers in the call centre and healthcare sectors. Small and medium enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) may find this tender particularly accessible, given the nature of the service and the contracting authority's support for local suppliers. Companies with expertise in healthcare management, customer service, and telephony solutions will be well-suited to compete in this tender, offering innovative and efficient services to meet NHS England's needs.

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Notice Information

Notice Title

NHSE440 - Invitation to Tender - Dental Call Handling Service - Lancashire & South Cumbria

Notice Description

North of England Commissioning Support (NECS) is a commissioning support service hosted by NHS England and is managing this procurement process for the provision of a Dental Call Handling Service across Lancashire and South Cumbria for NHS England and NHS Improvement - North West (Lancashire & South Cumbria) (the Contracting Authority).

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-22fc2e7f-1067-42c9-abe0-b4b4ee79c8cf
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/c366191a-6182-4063-b973-a24ec8180914
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
£2,889,000 £1M-£10M
Lots Value
Not specified
Awards Value
£2,889,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
18 Mar 20223 years ago
Submission Deadline
1 Jan 2022Expired
Future Notice Date
Not specified
Award Date
6 Dec 20214 years ago
Contract Period
31 Mar 2022 - 31 Mar 2027 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS ENGLAND AND NHS IMPROVEMENT NORTH WEST - LANCASHIRE AND SOUTH CUMBRIA
Contact Name
Not specified
Contact Email
necsu.neprocurement@nhs.net
Contact Phone
+44 1642746918

Buyer Location

Locality
PRESTON
Postcode
PR2 8DY
Post Town
Preston
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD4 Lancashire
Small Region (ITL 3)
TLD45 Mid Lancashire
Delivery Location
TLD North West (England)
Local Authority
Preston
Electoral Ward
Sharoe Green
Westminster Constituency
Ribble Valley

Supplier Information

Number of Suppliers
1
Supplier Name

FCMS (NW

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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