Tender

Core Claims Services

FINANCIAL SERVICES COMPENSATION SCHEME

This public procurement record has 1 release in its history.

Tender

04 Sep 2023 at 09:00

Tender Notice
Summary of the contracting process

The Financial Services Compensation Scheme (FSCS) has issued a tender for "Core Claims Services" in the financial and insurance services industry. The procurement method is a selective negotiated procedure. The contract period starts on June 10, 2024, and ends on June 8, 2029, with a value of £50,000,000. The tender deadline is on October 4, 2023. FSCS, based in London, UK, is seeking a service provider for deposit claims processing, advice claims processing, overflow customer contact, and support services.

This tender by FSCS provides opportunities for small and medium enterprises (SMEs) and voluntary, community, and social enterprise (VCSE) organisations to compete. Businesses capable of providing claims handling services would be well-suited for this opportunity. The scope of services required includes handling deposit and advice claims processing, customer contact overflow, and support services across various regions, including the UK, Europe, and other territories.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Core Claims Services

Notice Description

FSCS would like to procure a Service Provider capable of providing claims handling services to ensure that FSCS has sufficient competent resource to fulfil its statutory obligations. The scope of the services are: * Deposit Claims Processing * Advice Claims Processing * Overflow Customer Contact *Support Services

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-23bd6be3-b27a-46c7-ac37-a7b90dcfed15
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/8db835e9-6ab0-4348-a738-10efa68c147d
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Negotiated procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

66 - Financial and insurance services

CPV Codes

66000000 - Financial and insurance services

Notice Value(s)

Tender Value
£50,000,000 £10M-£100M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
4 Sep 20232 years ago
Submission Deadline
4 Oct 2023Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
9 Jun 2024 - 8 Jun 2029 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
FINANCIAL SERVICES COMPENSATION SCHEME
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
EC3A 7QU
Post Town
Central London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
City of London
Electoral Ward
Portsoken
Westminster Constituency
Cities of London and Westminster

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-23bd6be3-b27a-46c7-ac37-a7b90dcfed15-2023-09-04T10:00:04+01:00",
    "date": "2023-09-04T10:00:04+01:00",
    "ocid": "ocds-b5fd17-23bd6be3-b27a-46c7-ac37-a7b90dcfed15",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "BIP806609790",
        "title": "Core Claims Services",
        "description": "FSCS would like to procure a Service Provider capable of providing claims handling services to ensure that FSCS has sufficient competent resource to fulfil its statutory obligations. The scope of the services are: * Deposit Claims Processing * Advice Claims Processing * Overflow Customer Contact *Support Services",
        "datePublished": "2023-09-04T10:00:04+01:00",
        "status": "active",
        "classification": {
            "scheme": "CPV",
            "id": "66000000",
            "description": "Financial and insurance services"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
                    },
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 50000000,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Negotiated procedure",
        "tenderPeriod": {
            "endDate": "2023-10-04T14:00:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2024-06-10T00:00:00+01:00",
            "endDate": "2029-06-08T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": true
        },
        "mainProcurementCategory": "services",
        "documents": [
            {
                "id": "1",
                "documentType": "tenderNotice",
                "description": "Opportunity notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/8db835e9-6ab0-4348-a738-10efa68c147d",
                "datePublished": "2023-09-04T10:00:04+01:00",
                "format": "text/html",
                "language": "en"
            },
            {
                "id": "2",
                "documentType": "tenderNotice",
                "description": "Please follow this link to view the notice.",
                "url": "https://www.delta-esourcing.com/delta/respondToList.html?noticeId=806609790"
            }
        ]
    },
    "parties": [
        {
            "id": "GB-CFS-112808",
            "name": "Financial Services Compensation Scheme",
            "identifier": {
                "legalName": "Financial Services Compensation Scheme"
            },
            "address": {
                "streetAddress": "Beaufort House, 15 St. Botolph Street",
                "locality": "London",
                "postalCode": "EC3A 7QU",
                "countryName": "UK"
            },
            "contactPoint": {
                "email": "Procurement@fscs.org.uk",
                "telephone": "+442073758194"
            },
            "roles": [
                "buyer"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-112808",
        "name": "Financial Services Compensation Scheme"
    }
}