Award

Cloud Contact Centre

OFFICE FOR NATIONAL STATISTICS

This public procurement record has 1 release in its history.

Award

03 Mar 2026 at 16:47

Award Notice
Summary of the contracting process

The Office for National Statistics (ONS) has successfully concluded a procurement process for a Cloud Contact Centre, awarding the contract to 8x8 UK Limited. This project falls under the 'Communications network' category, and is set to take place in the United Kingdom, specifically in Newport, Wales. The tender was completed through a selective procurement method using a call-off from a framework agreement. After initiating the tender process on 27th January 2026, the contract was actively awarded on 2nd February 2026, and published on 3rd March 2026, with the contract period running from 13th March 2026 to 12th March 2029.

This tender offers significant opportunities for business growth in the telecommunications and cloud services sectors, particularly for large-scale companies capable of handling extensive communications projects. The procurement method and contract framework suggest a preference for established suppliers with proven capabilities, making it ideal for businesses seeking to expand their reach in governmental digital communications services. Companies with expertise in creating scalable and dependable communications solutions stand to gain by tapping into this lucrative market, as exemplified by the successful bid from 8x8 UK Limited.

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Notice Information

Notice Title

Cloud Contact Centre

Notice Description

Licences for 8x8 Cloud Contact Centre

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-23ee7f01-85a2-4be4-af68-dd61b366be54
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/b5d83230-af55-4a29-bb8b-783499cad5f8
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

CPV Codes

32412000 - Communications network

Notice Value(s)

Tender Value
£1,631,359 £1M-£10M
Lots Value
Not specified
Awards Value
£1,631,359 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
3 Mar 20261 months ago
Submission Deadline
27 Jan 2026Expired
Future Notice Date
Not specified
Award Date
2 Feb 20262 months ago
Contract Period
13 Mar 2026 - 12 Mar 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
OFFICE FOR NATIONAL STATISTICS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NEWPORT
Postcode
NP10 8XG
Post Town
Newport
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL54 Monmouthshire and Newport
Delivery Location
Not specified
Local Authority
Newport
Electoral Ward
Tredegar Park and Marshfield
Westminster Constituency
Newport West and Islwyn

Supplier Information

Number of Suppliers
1
Supplier Name

8X8

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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