Tender

Customer Service Advisor (11/8/23 - SJA)

SANDWELL METROPOLITAN BOROUGH COUNCIL

This public procurement record has 2 releases in its history.

TenderAmendment

11 Aug 2023 at 13:10

Tender Notice
Tender

11 Aug 2023 at 13:10

Tender Notice
Summary of the contracting process

The Sandwell Metropolitan Borough Council has issued a tender for a Customer Service Advisor role located at 100 Oldbury Road, Smethwick, B66 1JE. The procurement stage is currently in the tender period, with a closing date of Monday 21 August 2023 at 3.00pm. The contract period is planned to start on 28 August 2023 and end on 28 November 2023. This opportunity falls under the industry category of supply services of personnel including temporary staff.

This tender presents a business growth opportunity for companies with experience in providing customer service personnel. Suitable businesses should have expertise in contact centre operations, possess excellent IT skills, and be able to deliver a service focused on customer care. The Sandwell Metropolitan Borough Council is seeking individuals with a standard DBS check for this temporary role, with rates inclusive of all known costs. Interested parties can engage with the procurement process through the In-tend e-Tendering System.

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Notice Information

Notice Title

Customer Service Advisor (11/8/23 - SJA)

Notice Description

Customer Service Advisor Rate of Pay: Band D, ?12.02 per hour (PAYE) Hours: 37 Hours per week Location: 100 Oldbury Road, Smethwick, B66 1JE Start Date: ASAP Contract type: Agency Job Description and Personnel Specification are attached, which also provides more information above the role. Brief description: An opportunity has arisen for two Customer Service Advisor's to join the Adult Social Care Enquiry Team on a temporary basis. This role is for 37 hours per week and the service operates 9am to 5.30pm Monday to Thursday and 9am to 5pm on Fridays. The Enquiry service operates a hybrid working approach. The post involves delivering an enhanced customer experience to people accessing Adult Social Care, that promotes wellbeing to local people in their local communities. The ideal candidate will have experience of working within a busy Contact Centre environment and will need to: o deal with incoming calls and process requests for services from all customer enquiries across multiple channels, o be an active listener, with clear communication skills, o have excellent IT skills as the role requires the use of numerous systems and applications o be able to offer a service focused on customer experience and care o You must have GSCE English and Maths or an equivalent qualification A standard DBS check is required for this role. This role will also fall inside of IR35 Please can the agencies send over a CV, 2x up to date references and a copy of Terms and Conditions. You will also need to include your agency on cost details to each submission. Stated rates must be inclusive of all known costs. Please note this advert is also out with our Master Vendor You will receive further information regarding invoice terms if your candidate is appointed to this role. Invoices must be sent electronically on a weekly basis to templink_1@sandwell.gov.uk along with your workers authorised timesheet supplied by your agency. Payments are then released 14 days from the date of the invoice. The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents. To submit your documents, you will be required to opt in. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810. Closing Date: Monday 21 August 2023 at 3.00pm Additional information: The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents. To submit your documents, you will be required to opt in. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810. Is a Recurrent Procurement Type? : No

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-240e459b-557a-40ac-8ee8-465cd890399b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/763560f2-afa4-4337-8847-f5a5da3d7bb8
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79620000 - Supply services of personnel including temporary staff

Notice Value(s)

Tender Value
£10,674 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
11 Aug 20232 years ago
Submission Deadline
21 Aug 2023Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
28 Aug 2023 - 28 Nov 2023 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SANDWELL METROPOLITAN BOROUGH COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WEST MIDLANDS
Postcode
B70 8SZ
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG37 Sandwell
Delivery Location
TLG West Midlands (England)
Local Authority
Sandwell
Electoral Ward
West Bromwich Central
Westminster Constituency
West Bromwich

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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