Notice Information
Notice Title
Customer Engagement Platform and Contact Centre as a Service
Notice Description
North Yorkshire Council are seeking the provision and implementation of a Customer Engagement Platform, and integrated Contact Centre as a Service covering a range of functional areas. The Council are also seeking hosting, support, and maintenance. Call-off from CCS Framework Agreement RM6285 Back Office Software 2. Optional extension period: 8 October 2030 - 7 October 2035.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-2431aa63-40c9-4fa3-bea0-168edb4a17bb
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/5fb0d453-9b0b-4caa-8aab-bcbe3a7aed55
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Framework
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Call-off from a framework agreement
- Tender Suitability
- SME
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
-
- CPV Codes
48445000 - Customer Relation Management software package
Notice Value(s)
- Tender Value
- £7,500,000 £1M-£10M
- Lots Value
- Not specified
- Awards Value
- £7,500,000 £1M-£10M
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 20 Oct 20254 months ago
- Submission Deadline
- 4 Jul 2025Expired
- Future Notice Date
- Not specified
- Award Date
- 7 Oct 20254 months ago
- Contract Period
- 7 Oct 2025 - 7 Oct 2030 Over 5 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- NORTH YORKSHIRE COUNCIL
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- NORTHALLERTON
- Postcode
- DL7 8AD
- Post Town
- Darlington
- Country
- England
-
- Major Region (ITL 1)
- TLE Yorkshire and The Humber
- Basic Region (ITL 2)
- TLE2 North Yorkshire
- Small Region (ITL 3)
- TLE22 North Yorkshire
- Delivery Location
- TLE Yorkshire and The Humber
-
- Local Authority
- North Yorkshire
- Electoral Ward
- Romanby
- Westminster Constituency
- Richmond and Northallerton
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/5fb0d453-9b0b-4caa-8aab-bcbe3a7aed55
20th October 2025 - Awarded contract notice on Contracts Finder
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-b5fd17-2431aa63-40c9-4fa3-bea0-168edb4a17bb-2025-10-20T13:36:13+01:00",
"date": "2025-10-20T13:36:13+01:00",
"ocid": "ocds-b5fd17-2431aa63-40c9-4fa3-bea0-168edb4a17bb",
"language": "en",
"initiationType": "tender",
"tender": {
"id": "72692",
"title": "Customer Engagement Platform and Contact Centre as a Service",
"description": "North Yorkshire Council are seeking the provision and implementation of a Customer Engagement Platform, and integrated Contact Centre as a Service covering a range of functional areas. The Council are also seeking hosting, support, and maintenance. Call-off from CCS Framework Agreement RM6285 Back Office Software 2. Optional extension period: 8 October 2030 - 7 October 2035.",
"status": "complete",
"classification": {
"scheme": "CPV",
"id": "48445000",
"description": "Customer Relation Management software package"
},
"items": [
{
"id": "1",
"deliveryAddresses": [
{
"region": "Yorkshire and the Humber",
"countryName": "United Kingdom"
}
]
}
],
"minValue": {
"amount": 2300000,
"currency": "GBP"
},
"value": {
"amount": 7500000,
"currency": "GBP"
},
"procurementMethod": "selective",
"procurementMethodDetails": "Call-off from a framework agreement",
"tenderPeriod": {
"endDate": "2025-07-04T17:00:00+01:00"
},
"contractPeriod": {
"startDate": "2025-10-08T00:00:00+01:00",
"endDate": "2030-10-07T23:59:59+01:00"
},
"suitability": {
"sme": true,
"vcse": false
},
"mainProcurementCategory": "services"
},
"parties": [
{
"id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/8s944V4W",
"name": "North Yorkshire Council",
"identifier": {
"legalName": "North Yorkshire Council",
"scheme": "GB-SRS",
"id": "sid4gov.cabinetoffice.gov.uk/8s944V4W"
},
"address": {
"streetAddress": "County Hall",
"locality": "NORTHALLERTON",
"postalCode": "DL7 8AD",
"countryName": "England"
},
"contactPoint": {
"name": "Mark Taylor",
"email": "procurement@northyorks.gov.uk",
"telephone": "01609 533450"
},
"roles": [
"buyer"
]
},
{
"id": "GB-COH-02831215",
"name": "Netcall Technology Limited",
"identifier": {
"legalName": "Netcall Technology Limited",
"scheme": "GB-COH",
"id": "02831215"
},
"address": {
"streetAddress": "Suite 203, Bedford Heights Brickhill Drive, Bedford, Bedfordshire, England, MK41 7PH"
},
"details": {
"scale": "large",
"vcse": false
},
"roles": [
"supplier"
]
}
],
"buyer": {
"id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/8s944V4W",
"name": "North Yorkshire Council"
},
"awards": [
{
"id": "ocds-b5fd17-2431aa63-40c9-4fa3-bea0-168edb4a17bb-1",
"status": "active",
"date": "2025-10-08T00:00:00+01:00",
"datePublished": "2025-10-20T13:36:13+01:00",
"value": {
"amount": 7500000,
"currency": "GBP"
},
"suppliers": [
{
"id": "GB-COH-02831215",
"name": "Netcall Technology Limited"
}
],
"contractPeriod": {
"startDate": "2025-10-08T00:00:00+01:00",
"endDate": "2030-10-07T23:59:59+01:00"
},
"documents": [
{
"id": "1",
"documentType": "awardNotice",
"description": "Awarded contract notice on Contracts Finder",
"url": "https://www.contractsfinder.service.gov.uk/Notice/5fb0d453-9b0b-4caa-8aab-bcbe3a7aed55",
"datePublished": "2025-10-20T13:36:13+01:00",
"format": "text/html",
"language": "en"
}
]
}
]
}