Tender

Provision of Customer Service Excellence

DVLA - DRIVER VEHICLE AND LICENCING AGENCY

This public procurement record has 1 release in its history.

Tender

26 Apr 2021 at 13:12

Tender Notice
Summary of the contracting process

The DVLA (Driver Vehicle and Licensing Agency) is seeking a licensed Certification body to assist in maintaining its Customer Service Excellence Standard accreditation. The tender, titled "Provision of Customer Service Excellence," has a value of £10,000 and falls under the services category, specifically focusing on customer services (CPV code: 79342300). The procurement method is an open procedure, and the tender period concludes on 1st June 2021, while the contract is expected to commence on 5th July 2021 and continue for one year until 4th July 2022. The location for the delivery of services is in Swansea, Wales.

This tender presents an excellent opportunity for businesses specialising in customer service assessments and consulting. Businesses that are adept at delivering quality customer service solutions and possess the necessary accreditation as a Certification body would be particularly well-suited to compete. Small and Medium-sized Enterprises (SMEs) are encouraged to participate, as they can provide tailored services that align with the DVLA's requirements for the assessment and maintenance of customer service excellence.

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Notice Information

Notice Title

Provision of Customer Service Excellence

Notice Description

DVLA has a requirement to achieve the Customer Service Excellence Standard. We successfully reached the standard for Customer Service Excellence and were certified as a holder in March 2021. DVLA would like to retain accreditation and therefore we require a licensed Certification body to reassess our organisation. The Customer Service Excellence (CSE) Standard is a Rolling Programme assessment process which is made up of 5 criteria with 57 elements in total. DVLA are assessed on 19 different elements each year and must produce documented evidence against each element. The assessment is carried out by an Independent authorised assessor followed by an annual onsite visit or remotely via Microsoft Teams lasting four days. Additional information: To bid for this opportunity please register on the Jaggaer system. https://dft.app.jaggaer.com/web/login.html

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-24bf8ebd-b58c-432a-9b51-0c6438422a42
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/b18ebf35-4f83-4559-b981-2d9603aca143
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79342300 - Customer services

Notice Value(s)

Tender Value
£10,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
26 Apr 20214 years ago
Submission Deadline
1 Jun 2021Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
4 Jul 2021 - 4 Jul 2022 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DVLA - DRIVER VEHICLE AND LICENCING AGENCY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SWANSEA
Postcode
SA6 7JL
Post Town
Swansea
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL4 Mid and South West Wales
Small Region (ITL 3)
TLL43 Swansea
Delivery Location
TLL Wales
Local Authority
Swansea
Electoral Ward
Mynydd-bach
Westminster Constituency
Swansea West

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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