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C472309 - Text Appointment Reminders for Therapies

Bradford Teaching Hospitals NHS Foundation Trust

This public procurement record has 1 release in its history.

Award

13 Oct 2026 at 11:22

Award Notice
Summary of the contracting process

Bradford Teaching Hospitals NHS Foundation Trust bought a text-message appointment reminder system for its therapy services. The system is intended to manage and send automated and manual appointment notifications to patients using secure, reliable SMS communication. Its purpose is to support timely reminders, improve patient engagement, reduce missed appointments and make services more efficient. The work is for the Trust’s therapy services in Bradford.

The procurement is complete and was awarded to EE Ltd. The Trust used a selective call-off from a framework agreement. The award date was 8 October 2026. The contract period runs from 12 June 2026 to 11 June 2028. The awarded value is £13,200. The original tender deadline was 5 June 2026 at noon.

For suppliers considering this requirement when it next comes to market, the demonstrated need is for a dependable SMS appointment reminder system serving NHS therapy services. A credible competitor would need to manage both automated and manually initiated patient notifications, and provide secure, reliable messaging that supports timely reminders and patient engagement. The buyer’s stated aims are to reduce missed appointments and improve service efficiency, so suppliers should be able to show how their system supports those outcomes in this clinical-service context. The award to a large telecommunications supplier also shows that a provider capable of delivering SMS at organisational scale was selected.

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Notice Information

Notice Title

C472309 - Text Appointment Reminders for Therapies

Notice Description

Bradford Teaching Hospitals NHS Foundation Trust (BTHFT) requires the provision for a system to manage and produce text appointment reminders for Therapy services, enabling automated and manual appointment notifications to patients. The system supports the delivery of timely reminders, reduces missed appointments, improves patient engagement, and enhances service efficiency through secure and reliable SMS communication.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-24f4e993-8fcc-48a8-ab47-3257f32c3e92
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/f8d5f5e2-fb3b-4d1e-9c96-bf74ecbff515
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Goods
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

CPV Codes

64212100 - Short Message Service (SMS) services

Notice Value(s)

Tender Value
£13,200 Under £100K
Lots Value
Not specified
Awards Value
£13,200 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
13 Oct 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
8 Oct 20262 weeks ago
Contract Period
12 Jun 2026 - 11 Jun 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Bradford Teaching Hospitals NHS Foundation Trust
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BRADFORD
Postcode
BD9 6RJ
Postcode Area
Bradford
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE41 Bradford
Delivery Location
Not specified
Local Authority
Bradford
Electoral Ward
Toller
Westminster Constituency
Bradford West

Supplier Information

Number of Suppliers
1
Supplier Name

EE Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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