Award

JIRA Implementation, Migration & Licences

DURHAM CONSTABULARY

This public procurement record has 1 release in its history.

Award

29 Jul 2025 at 09:58

Summary of the contracting process

This public procurement process, managed by Durham Constabulary, revolves around the implementation, migration, and licensing of JIRA Service Management software. The procurement is classified under the IT software package industry category, with a delivery location in the North East of the United Kingdom. The procurement method utilised was selective, specifically a call-off from a framework agreement. The process has successfully reached the award stage with CPRIME LIMITED as the supplier, and the contract was activated on the 5th of July 2025, set to end on the 4th of July 2026. The tender period concluded on the 23rd of June 2025, with the award published on the 29th of July 2025.

This tender creates opportunities for businesses specialising in IT software solutions, particularly those with robust capabilities in helpdesk and customer service software. As a large enterprise, CPRIME LIMITED exemplifies the type of business well-equipped to deliver on such a contract. Although the procurement process did not specifically focus on supporting SMEs or VCSEs, companies with experience in framework agreements and sufficient resources for large-scale software deployment might see growth from engaging with similar tenders. Despite the completion status, understanding criteria and terms like 'selective procurement' and 'framework agreement' is essential for businesses aiming to compete in future processes with Durham Constabulary and similar procuring entities.

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Notice Title

JIRA Implementation, Migration & Licences

Notice Description

Jira Service Management is a helpdesk software, offered by Atlassian, designed to help teams manage support requests and provide excellent customer service.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-26a5d32d-6740-4ed8-83fd-9ecd1562c5f0
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/1040ff30-d192-4e8d-9746-52b9aa28fced
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Goods
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems


CPV Codes

48517000 - IT software package

Notice Value(s)

Tender Value
£124,106 £100K-£500K
Lots Value
Not specified
Awards Value
£124,106 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
29 Jul 20256 months ago
Submission Deadline
23 Jun 2025Expired
Future Notice Date
Not specified
Award Date
23 Jun 20258 months ago
Contract Period
4 Jul 2025 - 4 Jul 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
DURHAM CONSTABULARY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
DURHAM
Postcode
DH1 5TT
Post Town
Durham
Country
England

Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC41 Durham
Delivery Location
TLC North East (England)

Local Authority
County Durham
Electoral Ward
Neville's Cross
Westminster Constituency
City of Durham

Supplier Information

Number of Suppliers
1
Supplier Name

CPRIME

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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