Award

British Library Ticketing and Customer Journey Solution

BRITISH LIBRARY

This public procurement record has 2 releases in its history.

AwardUpdate

07 Jul 2022 at 06:20

Award

07 Jul 2022 at 06:20

Summary of the contracting process

The British Library is seeking a solution for its ticketing and customer journey needs, having awarded a contract for the British Library Ticketing and Customer Journey Solution. This procurement falls under the category of business services, specifically consulting and marketing, with a total contract value of £394,301. The procurement process was executed using a selective method involving a negotiated procedure. The tender period concluded on 1 July 2022, and the contract commenced on 4 July 2022, with an expected duration until 31 December 2027. The delivery addresses include the UK and several overseas territories.

This tender presents a significant opportunity for businesses specialising in ticketing systems, customer experience consulting, and related services. Small and medium-sized enterprises (SMEs) are encouraged to participate, as the procurement specifically identifies their suitability. Companies with expertise in developing integrated software solutions that enhance customer journeys and ticket management would be particularly well-suited for this tender, paving the way for future collaborations with a prominent institution like the British Library.

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How relevant is this notice?

Notice Title

British Library Ticketing and Customer Journey Solution

Notice Description

The British Library ticketing solution

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-26fad119-ff9b-4f79-a39f-005f95e43119
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/36a95947-2780-4e7c-bb4b-0a0ae598d9d4
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Negotiated procedure
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79000000 - Business services: law, marketing, consulting, recruitment, printing and security

Notice Value(s)

Tender Value
£394,301 £100K-£500K
Lots Value
Not specified
Awards Value
£394,301 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
7 Jul 20223 years ago
Submission Deadline
30 Jun 2022Expired
Future Notice Date
Not specified
Award Date
30 Jun 20223 years ago
Contract Period
3 Jul 2022 - 31 Dec 2027 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
BRITISH LIBRARY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
NW1 2DB
Post Town
North West London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI36 Camden
Delivery Location
Not specified

Local Authority
Camden
Electoral Ward
St Pancras & Somers Town
Westminster Constituency
Holborn and St Pancras

Supplier Information

Number of Suppliers
1
Supplier Name

TESSITURA NETWORK

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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